Nvq 3 306 Task D

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Task D Stafford Hospital A report on the failings, poor management and standards of care. Over the years there have been a number of failings resulting in a great number of deaths, this resulted in the public becoming extremely concerned due to the amount of relatives that have died due to the abuse and neglect of the staff at Staffordshire hospital. Numerous reports were made by relatives all of which were ignored, one particular relative demanded a meeting with the head of staff after writing numerous reports on their findings of the failings outlining the bad practice and poor standards of care of a particular department and was given a meeting which lasted no more than 10 minutes. During this meeting the person was made to feel that they were a nuisance and the report they made was untrue. Patients also made formal complaints, due to contracting C-diff, E-coli, Mrsa and severe pressure sores. This was in July 2004. One of the patients nurses tried to raise an alarm to the head of the department, and was told the lack of staff and equipment was a temporary measure as they were trying to achieve foundation status and once granted the situation would improve, patients felt afraid to speak to their nurses regarding basic human rights such as a drink of water or going to the bathroom and they were even ridiculed about receiving medication. One visitor witnessed patients drinking out of flower vase, how “filthy the wards and toilets were and the chaos the wards were in” when this was reported; again the person was made to feel this was an isolated incident. Little did they know that the person was a senior social worker and in 2008 had been busy making reports to the health service regulators, and the health care commission in 2012, they were shocked at the findings they uncovered an extra 400 deaths between 2005-2008 and made over 290 recommendations.

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