Motivation Problem B628 Tma02

1848 Words8 Pages
SUMMARY In this report I will analyze the issue of decreasing and shifting motivation in my team where half of the team is recruited on a permanent basis by XXXX and another half is employed by recruitment agency on a long term temporary basis. Everyone in the team have very similar roles and responsibly but their different employment terms resulted in various motivational levels which is affective productivity of the whole department . PROBLEM IDENTIFICATION AND DESCRIPTION I manage a team of 8 administrators, whose main responsibilities are: customer service, data input and call handling. Due to head count restrictions putted on XXXX by XX in Germany and shifting business levels it has been decided that four people will work on a permanent basis and other four will be employed by recruitment agency on the temporary basis to allow us flexibility in case the level of business decrease. Although it has been put in place 8 years ago and since then level of business significantly increased, so did the complexity of work, the team structure was never changed. I have noticed that motivation and morale among temporary staff is decreasing and it has also affected permanent staff. Due to the recovery in economy and improved employment prospects staff rotation among temporary employees who are seeking permanent roles has increased in the past couple of years. It has a negative effect on the rest of the team: their behavior worsens: I noticed increased lateness, usage of mobile phones and internet as well as lack of attention to details and willingness to achieve and perform. The backlog of outstanding tasks has increased and fewer orders were completed on time. As more dissatisfied temporary staff was leaving it has affected the atmosphere, motivation and morale within the team. More workload had to be distributed among the team members, which put a strain on
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