Michael Argyle's Theories Of Effective Communication

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Communication is defined as exchanging information through speaking, writing, or other effective communication such as braille. The purpose of effective communication in health and social care is so professionals can successfully interact with clients, this leads to trust being gained and getting to know them which means the professional will start to understand and meet their individual needs. The responsibility of developing effective communication between the professional and client is down to the professional who must understand what the clients preferred way of communicating is. For example, if they’re deaf they may prefer to either lip read or use sign language. Another example of meeting an individual’s needs is ensuring the food you provide them with meets their needs, for example people from different cultural backgrounds tend to eat different foods. (Class notes 9/9/14) A client may not understand many ways of communication for many reasons such as; • Not being able to understand the language the professional is talking as they may be…show more content…
For example, a doctor needs to have good interpersonal interaction so the patient is comfortable around them, so they would focus on the patient and let them know what actions they’re taking as they’re examining the patient; they should also have good manners so that they don’t come across as rude to the patient. (Class notes 25/09/14) In Michael Argyle’s theory of communication, he said that it can be learnt, it’s like learning to ride a bike, once you get the hang of it you’ll never forget how to do it. Health and social care professionals have to learn when to use interpersonal interaction and when it’s acceptable not to, for example they should use it within their profession to comfort service users and patients but when they’re at home they can communicate as they usually would with their friends and family. (Class notes
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