TLIP4001A ASSESSMENT ACTIVITY 1: How can examining future opportunities and directions help towards the contribution of a shared vision and values for the workplace, and the shaping of business goals and objectives? A customer service delivery plan is a strategic and tactical plan for achieving marketing objectives. It is a detailed document that determines how new business will be acquired and how the existing customer base will be maintained and strengthened. Customer service delivery plans are not just about targets and how to achieve/exceed these targets. ASSESSMENT ACTIVITY 2: Why is it necessary, as part of the planning process for customer service teams, to review previous performance and successful approaches and to identify factors affecting performance?
Career Plan: Competencies and Career Interest Profile MGT/521 June 26, 2013 Carlos Campos My Career Interest Profile Personal competencies are all about the knowledge, skills and behaviors. By managing yourself well, you put yourself in a far better position to achieve what you want to achieve and also then to manage those around you even more effectively than you do already. Knowing how you can bring out the best of yourself as well as having the ability to understand yourself is the basis of highly effective management. It might be necessary to change your communications technique in order to effectively make the most of every opportunity to interact with others with in your company. Having an understanding of what type
The organization should conduct an employee motivation and learning curve study. This study should be conducted as it will provide the organization’s management with more confidence and estimate of the costs involved in the implementation of the technologies. 2. The Biometric recognition system should be used in areas of increased security. Areas such as the company record room hold valuable past information about the organization.
An effective planning, scheduling and cost control system allows us to improve our efficiency in a wide array of areas. Good planning and scheduling allows us to have better pre-job meetings by developing a “Master Construction Plan” and enables us to make estimating a more exact science. We are better able to manage our projects when labor demands and equipment schedules are pre-determined. All these things will help to hold us all more accountable in a post-job meeting by providing invaluable constructive feedback. This is needed and essential to our success but is dependent upon our ability to assimilate correct information.
Training Plan Introduction The current training plan will merge the current sales force teams from EnviroTech and from InterClean as soon as feasibly possible, as this will require a significant need to create and administer an in-depth, detailed training program. As defined by the text, Cascio (2006, p. 286) explained training to be “planned programs designed to improve performance at the individual, group, and/or organizational levels”. Nevertheless, there is the need to provide a full service, solutions based training plan that is efficient while also effective to the customer. A new training and mentoring program will be introduced and will be tailored to the needs of the combined sales team along with the specific needs of the company. As stated by Clay, T. (2009), a law firm had introduced a new training and mentoring program to improve the revenues produced by individual lawyers.
Strategic Initiative Paper FIN 370 May 14, 2013 Strategic Initiative Paper Lowes is a home improvement retailer that is looking to implement new technology that will give its customers more convenience and better customer service. The way that Lowes will be able to expand and implement this idea is through planning. The two planning methods that we are discussing are strategic planning and financial planning. Strategic and financial planning are two forms of planning that have different objectives, but are similar in some ways in regards to a long-term plan that will take the appropriate actions in order to achieve the company’s goal. Strategic planning in a business is use in a business plan to make projections and defining the
Assignment 3: A New Strategy for Kodak BUS 599: Strategic Management Dr. Prakash Menon Christi Griffin March 9, 2014 Introduction A strategic plan is a management tool that is used to help organization perform better. It ensures that the organization is working towards the same goals within the business. Kodak can use a strategic plan to align its elements to the vision and mission statement of the organization. An effective strategic plan provides the organization with the fundamentals to shape and guide the organization and how it can be successful in the future. The plan will allow Kodak to clearly state the objectives of the organization, intentionally set goals, and develop an approach to achieve the goals of the organization.
The reevaluation of Six Flags training is very necessary and is supported by research conducted which there is a link between training and expecting organizational and human resource success. Research according to the text states that “companies which conduct training are highly likely to have a more positive human resource outcome and greater performance outcomes (Noe, p. 234, 2013)”. When determining the needs for training and who needs it, the knowledge and skills that needs to be taught/trained on and specific timeline that the training needs to be completed could be adjusted to meet the exact needs of the company as well as its
Effect of Systems on Business By Phil Newmark CIS/207 Mar 02, 2015 Bob Juszynski Effect of Systems on Business With the growth of the consumer market place and the demand for faster delivery of products and services it is the roll of Information Systems to streamline everyday transactions both for the consumer and for the organizations they do business with. Properly identifying those IS systems and learning how they can be used to improve productivity can be best analyzed by looking at current technology, determining the improvements they have made and looking ahead to what the future holds for companies using these systems. By understanding our past technologies we can improve them to better serve the goals of an organization and the people who interact with it. Office Automation Systems Creating documents, communication and other tasks you would see done in an office environment everyday have been simplified and incorporated into systems we now use every day. Word processing and spreadsheets replace typewriters and accounting ledgers and information storage allows workers and managers instant access to critical information about sales, client or employees.
It will help prepare a realistic vision for the future of your business and in doing so can maximize your potential for growth include: - Analysis of internal drivers - Analysis of external drivers - Vision statement - Top-level objectives - Implementation Purpose for strategic plan - To determining the direction in which you want to take your business in the future. - Help you reduce and manage risks of business. Slide 5 SWOT A SWOT analysis identifies the internal and external factors that are favourable and unfavourable to achieving a business goal: Question 3 you can use this more To give a solution to Dave Collins setting goal behavior Goal-setting theory * The employee must be committed to the goal. * The employee must believe that he is capable of performing the task. Tasks involved in achieving the goal should be simple, familiar,