Examine the culture of the organization. Zappos is all about happiness – happy employees and happy customers. It takes time and requires involvement at every level to ensure proper implementation. When asked how did the company grow so quickly and become so large, Tony Hsieh simply responded, “We’ve aligned the entire organization around one mission: To provide the best customer service possible. Internally, we call this our WOW philosophy”, (Zappos, 2013).
Kristi Oldaker Topic Identification Bus 600: Management Communication with Technology Tools Dr. Lee Meadows June 9, 2012 Supervisor-subordinate communication is imperative to a business and can determine the success of one’s employees. If there is lack of communication between a supervisor and an employee or several employees it can be detrimental to a business. The success of one’s employees is heavily weighted on communication between the supervisor and the subordinate. Communication can affect one’s morale, trust, and performance on the job. When one’s morale and trust is diminished, then job satisfaction goes with the morale and trust; and with that goes the willingness to work.
Their clients have been very impressed when they worked with the company to help them through transitions or when they assisted in helping an employer recruit potential employees for various positions. One of the cardinal rules of business is to keep your customers happy; it is far cheaper to keep an existing customer than it is to find new ones. This is why J.L Nick takes the time to ensure their clients are satisfied and will come back in the future. Considering 90% of their
For instance, if a manager of a large company worked their way up the corporate ladder through sacrifice and hard work, they would be defined a success compared to those who had an insider to piggy-back them to the top, which is what I consider unsuccessful or a “hollow Success”. Although some may consider success as a goal being reached, or accomplishing the task at hand, however I feel if someone only achieves one successful feature, it doesn’t make them a successful individual. You cannot cut corners on your own aspirations. In addition, satisfaction holds a significant part in the game of success; the key point is
(Points : 5) Relationship marketing strives at “building enduring relationships with people and organizations in order to earn and retain their businesses” (Kotler & Keller 2009, Pg. 20). Relationship marketing delivers many benefits to the business as it allows you to reduce marketing expenses, build referrals, and grow the company’s business aligned with the clients’ needs. “The ultimate outcome of relationship marketing is a marketing network consisting of the company and its supporting stakeholders, customers, employees, suppliers, distributors, retailers, ad agencies, etc with who it can build mutually profitable business relationships” (Kotler & Keller 2009, Pg. 22).
Title: Jack Welch and Sir Richard Branson: Which would you choose? Executive summary In business, an organisations survival, profitability and sustainability are in the hands of a few dedicated and success driven individuals. The degree and quality of internal desire, determination and persistence for self and for others will be the thermometer of their leadership. History judges their legacy, whether villain or champion and whether they will be role models of generations. Leadership in business is competitive and challenging, with the capacity to excel within and out is exponential and the potential for greatness at stake.
Customer service and customer relations are the key to success for a business. In this paper, I am going to discuss how to have a successful customer service department in your business. For example, behaviors the employees will need to know; having a customer driven mindset; how to communicate effectively with customers and co-workers; phone etiquette; the importance of building relationships with customers; dealing with difficult/unhappy customers; having a customer engagement model for feedback; and building customer loyalty. Knowing these things can lead to a successful customer service department and a successful business. Behaviors Your Employee Needs to Know According to Dahlke (2007) an ideal customer service representative chooses to be courteous, respectful, considerate, and helpful to others.
Walumbwa et al. (2011), helps to understand how an ethical leader can influence desirable work outcomes, they suggest that an ethical leadership is related to job performance. Lastly, Avolio et al., (2012), states that followers will respond to whatever their leaders do. In other words, leaders can have a considerable influence on their followers, which can shape followers behaviour. Leadership is embodied by varying or different explanations, styles and theories.
Intrinsic vs. Extrinsic Motivation What is the best motivation for workers and business owners is the topic at hand. After reading several different opinions and facts on this topic I have come to the opinion that yes in a perfect world the best type of motivation comes from within being intrinsic. With that being said I believe most of today’s workforce is driven by extrinsic motivation at least in some since. I believe the best employee is going to be the one that choose to pursue a career field based on intrinsic motivation. This employee is going to be more knowledgeable and efficient in their work because while learning their field they were driven by a passion for knowledge in the area they choose to study.
As said in the textbook job satisfaction has a direct affect on customer satisfaction and the profitability of a company so if Foreman’s course can do what is pledges then it could have a positive effect on Albertsons profitability. 2. Positive worker attitudes have a large effect on the success of a business. Workers who come to work happy will work harder and do more to improve the company because they feel connected and pleased with their job. If a worker is not happy with their job they will not feel the need, or want to put in the extra effort to try and improve the areas of the company that need improvement.