MGT-605: Emotional Intelligence Assessment

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Emotional Intelligence Assessment Terricina L. Jackson Grand Canyon University: MGT-605 January 30th, 2012 Emotional Intelligence Assessment EI is the capacity to reason about emotions, and of emotions to enhance thinking. It includes the abilities to accurately perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth (Mayer & Salovey, 1997). In taking the emotional intelligence quiz I have a better understanding of how my emotions affect my professional and personal life. Although I have learned to control my emotions significantly over the years I still have a lot of room to grow. Being disagreeable is not necessary a bad thing, however to deal with any conflict I must learn to cooperate in order to meet my long term goals in every area of my life. I must learn to say “No” in situations that will cause role overload leading to exhaustion, emotional outbursts, a negative attitude, and low job morale. In order to become an effective manager I must improve my self-awareness, self-regulation, motivation and empathy skills. As the team lead of my department I became responsible for three employees when the supervisor was out of the office and/or in a meeting. All three woman came from different walks of life which impacted their level of emotional intelligence. One particular employee had been my friend prior to my role change. She expected favoritism which caused role conflict. Initially I felt taken advantage of…show more content…
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