Linden Lab Essay

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Linden Lab: Crossing the Chasm 22/08/2013 Apurva Singh Namrata Gupta Ritika Wishard Shashikant Pathak Apurva Singh Namrata Gupta Ritika Wishard Shashikant Pathak 2. Which route would you recommend for Linden labs management to cross the chasm into the mainstream? Which segment could be a possible beachhead and why? M is for Marketing The phrase "crossing the chasm" in the HBS case study is in reference to the marketing strategy set forth by Geoffrey Moore in his book "Crossing the Chasm" published in 1991. Moore's strategy is closely tied to a technology adoption model wherein a chasm appears as a discontinuity in adoption between the early adopters (visionaries) and the early majority (pragmatists) on the way to mainstream. Moore lays out a prescribed formula for crossing the chasm that is relatively straightforward: 1. Target a specific niche market within the early majority 2. Develop a whole-product solution that addresses that market segment's specific needs 3. Flood the market segment with an intensive marketing campaign. So the challenge for the Lab was/is to find that target market and hit them with everything, or they could at most hit two markets if they managed resources and priorities religiously. According to case study the markets available to Linden Lab are: enterprise customers, educators, adult consumers or teens. Educators can be ruled out because education market is saturated and the introduction of land pricing model changes seem to indicate that the Lab's past love affair with the edurati is in that "old married couple" stage - safe, secure, not really growing wildly. Speaking of sex, the Lab has bent over backwards (so to speak) to isolate, cordon off and squelch any inferences that Second Life is "all about the sex" so "adult -adult" niche can be safely assumed to be out That leaves the non- adult

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