Letter To F24Z Illuminators

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January 26, 2012 Grady McKenzie Terra Computers 2011 University Lane Dallas, TX 75379 Dear Mr. McKenzie: Subject: F24Z Illuminators It is my understanding that there are a number of issues with the Illuminators that you purchased from my company; eye strain, the light malfunctioning, technicians not doing their jobs correctly, and possibly even faulty equipment. In addition to that you are experiencing downtime delays and missed deadlines. First and foremost let me apologize for any inconvenience this has caused you. I will immediately have someone come out and install new illuminators at your convenience, with the hope that this fully remedies the problem. In addition I will refund you 10% of your purchase price for

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