Quality – WestJet’s culture emphasizes a fun and friendly atmosphere for all travellers and empowers employees with bottom-up management. Customer service is of the utmost importance to WestJet and is shown in the enthusiasm of it employees, which is yet another competitive advantage over its competitors. Delivery – WestJet has been able to implement changes in its operations with the use of dual boarding and the continued use of the same type of planes. Because of this, they are able to boast that they have the best on-time arrival performance to its competitors within 15 minutes of the original scheduled time. 3.
Concrete analysis was done through the use of ethnographic interviews, keen observations, and the obtaining of corporate documents. This essay will conclude with future suggestions for the betterment and preservation of organizational culture and its co-creation processes. KEY WORDS: Organizational culture, cultural co-creation, customer-service oriented “Management and executives are interested in organizational culture...because they believe their organizations culture is unique and can be an effective tool in attracting employees or distinguishing [them] from competitors (Keyton, 2005).” From the drafting of a business plan,
M1 Tess Ryan 40046771 Melissa Bridge Introduction: Virgin Atlantic is vertically integrated is organised as a business by having higy quality leadership as customers are central to their success. Within Virgin Atlantic, they have long haul pilots, product designers and catering experts, fuel analysts, contact centre agents, aircraft leasing managers - all to gaurentee make sure Virgin Atlantic is organised in a hard-working, honest and open environment. As well as being set up with excellent customer services for the business and leisure travellers, as well as setting new standards for the rest of the industry to follow. The financial strategy is to ensure they offer the best business product in the air, grow our leisure business even further, and run an efficient but effective global airline in order to make a profit. Whereas Thomas Cook is a vertically integrated as well as a horizontally integrated company as they merged with my travel and co-op travel which joined together in an attempt to save in costs and make the companies more profitable as well as having tour operators, travel agents, airlines and hotels in which makes them vertically integrated.
Control Mechanisms used at Southwest Airlines Company University of Phoenix MGT 330 Management: Theory, Practice and Application June 30, 2008 Southwest Airlines Company Southwest Airlines is a vibrant organization due in part to its positive corporate culture. This culture attracts dynamic workers to the organization whom are encouraged by management to be innovative and grow as leaders while supporting and promoting the mission of the airline. This culture at Southwest Airlines was established through effective planning, organizing, leadership and control. To maintain this culture and the success of the airline, the function of control mechanisms is vital. Systems must be put in place to monitor performances and outcomes to ensure that the organizational goals of Southwest Airlines are being met and exceeded.
Job Redesign and Workplace Rewards Assessment Claudia Cline PSY/320 December 15, 2014 Mrs. Maria Spencer Job Redesign and Workplace Rewards Assessment Managerial philosophy has a very sturdy influence on the personnel. It is the typical environment in which the personnel have to modify themselves. Everybody as well as men and women are involved in some way of labor these days. In to keeping in mind the employees, it is crucial for any business to produce such an environment in which the personnel feel pleased. Pleasing the personnel is one of the principal goals of any business to survive and develop in this huge competitive trade.
Kelleher’s leadership style can be related to “Servant Leadership Theory” which suggests that “leaders must place the needs of subordinates, customers, and the community ahead of their own interests in order to be effective. Characteristics of servant leaders include empathy, stewardship, and commitment to the personal, professional, and spiritual growth of their subordinates” (Barnett, T., 2010). Thus, we can say that Kelleher follows servant leadership style as he is empathetic, and committed to his employees. He believes that the front-line employees are the real backbone of the company and they are the reasons behind a company’s success. The employees at Southwest Airlines are appreciated and valued for their hard work,
When you think about HRM what is the first thing that comes to your mind. Do you believe that HRM focus on compensation and benefits, safety and health or recruitment inside of a company? In reality all of these components and more are needed to contain a excellent HRM. An effective human resource management process sets the foundation for excellence. By focusing attention on setting understandable performance expectation, it will help the employees know what is expected of them to be successful on the job.
The relationship forms a pay structure that should support the organization strategy, support the workflow, be fair to employees, and motivate behavior toward organization objectives” (Milkovich & Newman, 2009, para. 60). Internal Equity Internal equity occurs when an employee perceives his or her compensation package fair or equitable in relationship to other employees who have similar positions within the organization. Lockheed Martin, described a global security, aerospace, and information-technology company, is an example of a company who uses internal equity within the company’s engineering structure to form the pay structure. This structure consists of six levels of engineers ranging from an entry-level to consultant.
Advances such changing engines from piston to jet engines and new software allows aircrafts to function more efficiently with less wear and tear and for longer period of times. Additionally, Delta’s changes in depreciation from 1986 through 2006 had a positive effect on the company’s financial statements. Although depreciation does not affect cash flows or revenue, it does have an effect on the bottom line. By stretching out depreciation, Delta decreased its depreciation expense resulting in higher net income. This is very beneficial for Delta; the airline industry is always being pressure to show more profits and results.
All of these elements helped cut costs and make Southwest profitable every year since its founding. They kept it simple and inexpensive. 2. What values do the airline customers-both business and leisure travelers- seek when they buy air travel tickets? Has Southwest done a better job than competitors of meeting the needs of these air travelers?