Jet Blue and Delta Strategic Choice

1841 Words8 Pages
4) Strategic choices 1. JetBlue Airways Section1. Business level strategy The business-level strategy that Jet Blue uses is that of an integrated cost leadership/differentiation strategy. To the customer, this ultimately offers low-priced, differentiated products and services. The company must concentrate on the needs of its core customer group in order to be successful with this type of business strategy. Jet Blue’s success comes from its low-prices, unique value from the services it offers, and its excellent customer service program. They build their business around the customer, and offer solutions to their needs and wants. They strive to bring to their customers a safe, fun flight experience full of unique valuable services that is supported by an honest staff. Jet Blue seems to have a reasonable strategy, but must be better aware of the external environment. The reason for the Valentine’s Day problem was a result of the weather. However, all other airline companies must deal with the same exact problem of predicting the weather. If they are more aware and can make better predictions of what is going to happen, they can better implement a plan and figure the best course of action. Jet Blue took a unique approach to the solution of this problem and centered even more upon their customers. They now offer customer compensation for canceled or delayed flights. So because of their tendencies to focus on the happiness of their customers, they relished from their problem generally unscathed. 1) Cost leadership Jet Blue Airline’s targeted customer is someone who seeks low-cost flights and or is a frequent flyer. Either type of customer saves a great deal of money because they take advantage of Jet Blue’s cheap ticket prices to fifty-one destinations. Recently Jet Blue has been named ‘Best Low Cost/No Frills Airline’ by OAG. For instance, Jet Blue’s the

More about Jet Blue and Delta Strategic Choice

Open Document