Introduction to Duty of Care

413 Words2 Pages
H601/5474 Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings 1 Understand the implications of duty of care 1. Define the term ‘duty of care’ A moral or legal obligation to ensure the safety or well-being of others. 1.2 Describe how the duty of care affects own work role My duty of care is to support vulnerable people with learning difficulties and provide them with the best possible care making sure all individual needs are met with a person-centered approach, being aware of any issues that may arise and have the knowledge to assess situations and respond accordingly in the best interests of the client and also ensuring the safety from harm and to promote their independence and choice. 2 Understand support available for addressing dilemmas that may arise about duty of care 2.1 Describe dilemmas that may arise between the duty of care and an individual’s rights An example of a dilemma could be that a person is in need of support when leaving their home incase of an accident, as is written in their care plan, but state they do not want or need one because it affects their right to live as independently as possible. 2.2 Explain where to get additional support and advice about how to resolve such dilemmas Additional support could come from the persons’ family, colleagues, GP, friends or other professionals 3 Know how to respond to complaints 3.1 Describe how to respond to complaints Arrange to talk in private, making sure the individual knows that you may need to pass on information if there is a risk to the safety of themselves or others. When they are speaking, listen calmly and actively, assuring them that you are taking them seriously without judgement or becoming emotional. You are able to offer your support but do not try to answer at this stage and then
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