Identify 3 Psychologica Process That May Influence Consumer Behavior

276 Words2 Pages
I) Identify 3 psychological processes that may influence consumer behavior. A) The 3 psychological processes that may influence consumer behavior are motivation, perception, and attitudes. 1) American consumers have experienced a utilitarian way of embracing Starbucks coffee with it Lattes, Cappuccinos, free WI-FI and the set up of the Starbucks Café. 2) Starbucks is known globally throughout the world in different countries the brand equity makes Starbucks coffee marketable. 3) Customers satisfaction, brand equity and brand loyalty has been a structural approach in the business of Starbucks. 4) There service is hospitable to their customers and atmosphere is friendly. Providing good service Nam, J., Ekinci, Y., & Whyatt,G. (2011) consumer satisfaction and the relationships between components of service evaluation-service quality, self congruence and intentions has intention to return. II) Identify 3 social processes that may influence consumer behavior. A) The 3 social processes that may influence consumer behaviors are culture, economics, and social. 1) At Starbucks they have diversification where they employees and customers can communicate with one another without offending each other. Starbucks creates an atmosphere of cultures that value diversity and inclusion. 2) People are not used to outside diversification outside of work, but at Starbucks people meet and greet one another and are very sociable outside of work. 3) Starbucks touch upon tangible and intangible items that will continue to develop their net worth 2 billion dollars as of September 2013. References Nam, J., Ekinci, Y., & Whyatt, G. (2011, July). Brand equity, brand loyalty and consumer satisfaction. Annals of Tourism Research, 38(3), 1009–1030. doi:http://dx.doi.org/10.1016/j.annals.2011.01.015

More about Identify 3 Psychologica Process That May Influence Consumer Behavior

Open Document