How To Support Group Exercise 2/5 Support Case

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Exercise #2 / 5% Support Exercise Include Your Name Here! Instructions: * Download this document * Fill in your name above where indicated (points off if name not included) * Answer the questions below in the Search section * Create the cases in the Create section and include the Case numbers where indicated * Save your document and upload to the SLATE drop box by due date indicated Search Section Search for the following Support case. Be sure to include as many search criteria as possible to find the correct incident (ex. Business Unit, Company, Contact, Case Status ...). If more than one case comes up for the Employee selected, be sure to read the Case Summary to select the correct record. Business Unit: CRMCO Appliances…show more content…
* Create a new Support Case. * Be sure to check Business Unit and Provider Group. * Create Description as covered in class / Also include in the Description whether there is a warranty. * Be sure to fill in the appropriate fields based on the in class exercise and make sure it is assigned to you. * Add a New solution for this case (make one up); Leave the status as "In Consideration" Enter your unique Case number here: | 224089 | Case #2: Tristan Garrett from the company "Cady Montgomery" called with the following problem: Their installed product "21.6 cu. Ft. Top Refrigerator" which will not defrost. * Create a new Support Case * Check Business Unit and Provider Group. * Create Description as covered in class / Also include in the Description whether there is a warranty. * Be sure to fill in the appropriate fields based on the in class exercise and make sure it is assigned to you. * Add a New solution for this case (make one up); Resolve and close the case Enter your unique Case number here: |

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