Home Depot Organizational Structure

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The Home Depot Organizational Context: Within the past thirty years there are many organizations that have had a profound impact on our lives. But there is one that stands alone in helping families across the world maintain, rebuild, replenish, and beautify their homes. The Home Depot has been a key ingredient in American society’s success in becoming independent when it comes to the upkeep of our homes and the building of communities. The Home Depot was created in 1978 by four genius individuals; Bernie Marcus, Arthur Blank, Ken Langone and Pat Farrah. They envisioned a “one-stop shopping for the do-it-yourselfer”. (https://corporate.homedepot.com/wps/portal/History Retrieved 10/24/2011) Although the company…show more content…
Where at the top of the chart you have the regional manager and at the bottom are employees (see organizational chart below). Decentralized organization is an appropriate structure for Home Depot because it allows employees to make on the spot decisions and supports the service-oriented culture of the stores. Control Features used by the Organization: (Pre-control, Con-current control, feedback control) One of the mechanisms Home Depot uses for pre-control is clear roles and responsibilities. If you have ever shopped at Home Depot and had a question, employees having clear roles and responsibilities could not be more evident; if you ask an employee from one department a question about another department, they are quick to tell you they can’t help you and will point you in the right direction. Each employee is trained in a particular department; this is advantageous because employees can offer customers expert advice. At the same time this can be a disadvantage; with employee turnover it can be costly to retrain employees. As I was checking out, I was able to witness Home Depot’s means of concurrent control. A new cashier was being shadowed by a more seasoned cashier and was receiving simultaneous performance information on what she was doing wrong and right. An example of feedback control used by Home Depot is the customer satisfaction survey printed on…show more content…
Johnson (2011) states that on an associate’s first day of work at Home Depot he or she is assigned to a certain department within the store they were assigned, these departments include but are not limited to: plumbing, electrical, specialty tools, hardware and lumber. Current members of whatever department the new associate is assigned to contribute an equal amount of money which is used to buy lunch for the new associate. The new associate chooses a restaurant of his or her liking and all department associates are invited to

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