Health and Social Care Unit 3 D2

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Incident/emergency: An emergency includes an elderly woman slipping on a spillage that has been left on the floor due to poor care at Didcot day centre. Responses: First aid- Firstly I believe that the most important response is that the elderly woman receives medical attention as soon as possible. When dealing with is situation the care staff need to make sure that they treat the elderly woman with dignity and respect that she needs by keeping the are clear of other members and by also making sure that they react as quickly as possible to her to make sure that her care needs are met. This means that they will be providing her with the care that she should receive as a human right; also she is paying to receive this care and should therefore be put into the hands as possible. While communicating with the elderly woman they need not to panic her as this can make her condition worse as they do not know what may be causing her pain and the less stress that the elderly woman is open to the better for her the accident will be. Unnecessary stress could be caused by the carers panicking or remarks from the other members of the day centre that are not positive. Instead the area should be cleared. The reason for this response is as the woman is elderly the first concern for her physical health and making sure that if she is in pain that she should receive medical care. This is done through phoning her doctor and also paramedic attention that can then control this situation. This response is needed as she is very frail and vulnerable and simple accidents can cause her more physical harm than that of a younger woman. For example an elderly person can easily break a bone or hip from failing which can have a huge impact on their independence. The reason why I have listed this response first is because I believe the health and well being is the most

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