Communication P1: There are many different types of communication like sign language, braille, body language, verbal speech and even facial expressions. Effective communication is a conversation in which the exact meaning of something is understood by the other person. An effective conversation can mean a conversation where something is achieved, or where two people both enjoy the conversation and learn something. Effective communication in the health and social care setting is very important because it allows the care worker to perform their role effectively. This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds.
Being able to talk to communicate any issues or problems is effective. Being able to talk things through and just listen can show that you have mutual respect for that individual, this may also encourage them to open up to you more. (This is a good basis to build a trusting relationship with someone, it shows that you have a genuine interest in them and their lives and it builds their self esteem. (However it is also very important you respect the privacy of that individual. If you have a good communicative relationship then this can assist the individual with their learning, it will make it easier for you to negotiate when disagreements may occur.
301 Principles of communication in adult social care settings Ai Identify four different reasons why people communicate - We communicate to build relationships with people; families, friends, colleagues and with your residents. - Communication is the way we express how we feel and give our opinions. - Communication is used between people to exchange ideas, facts and impressions. - We also use communication to give people guidance and reassurance. Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual.
You can overcome barriers by building a good relationship with the individuals, listen to them and respond appropriately with good body language and eye contact, make them feel at ease with you, understand their needs. Ask for help off of other professional’s if needed. Eliminate any distractions, keep the noise level down, turn off televisions etc. If there are cultural barriers, widen your knowledge, have an insight of the culture or
A person centred approach includes promoting an individuals right to choose and be independent. Risk taking (which is part of everyday life) involves individual’s making decisions. You are upholding someone’s dignity by recognising what is important to them by making sure they are aware of the risks before they carry out an activity. How does using an individuals care plan contribute to working in a person centred way? The customer you are caring for has been an active participant in creating their care plan by recognising what they can do for themselves.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
It influences social care work, because when we are caring for someone we have to be able to recognise that everybody is different and we must not impose our preferences to them. The personal beliefs should be respected and encouraged. Choice We need to be aware that each service user has the right to make choices and also how they can benefit from this. It is important both physically and mentally for a service user to make choices each day. It has an influence on social care work, because we need to make sure that we are communicating well, and listening to the individual's wishes and preferences, and we need to remember not to dothings without discussing it with service user.
Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings Learning outcome 1:- Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate to express a need or want, to find out information, Convey information, Socialise, Ask to do task’s and ask questions. Communication happens between service users and staff, staff and service users, management and staff etc. 1.2 Explain how effective communication affects all aspects of own work Effective communication creates a understanding between staff and service users this ensures the service receive the best possible care, this keeps staff up to date and ensures a smooth running of the house. This can be positive and negative. But all communication between professionals, staff, service users and management ensures that the service users get the best possible care.
UNIT 202 Introduction to personal development in health, social care or children’s and young people’s settings. Outcome 1 Understand what is required for competence in own work role 1/ As a care worker it is my duties to ensure I promote a professional and well presented manner. It is my duty to ensure I have been given full training when regarding to medical or manual handling activities. It is my responsibility to ensure the safety and protection of the people I support. I must report any danger that I think can cause harm to myself or others, I have a responsibility to follow company procedures and policies always within my own role.
These can include naturally occurring rewards (e.g. .drinking a cup of tea the individual has made) or other things that the individual particularly likes (e.g. praise and attention or a preferred activity) as an encouragement or a reward for participating in a specified activity. 2.4 Positive interaction, Refers to supportive interaction using the levels of assistance, task analysis and positive reinforcement that helps an individual to participate in constructive activity. 3. be able to develop and implement person-centre daily plans to promote participation 3.1 Person-centre reflects what is important to individuals and helps them to live the life they choose.