Groupon Case Essay

471 Words2 Pages
Name: Sonal Sahu GROUPON Groupon is a “deal of the day” website which was founded in 2007 by Andrew Mason. In order to assess the sustainability of Groupon’s business model we first need to understand its business model. Group on features on its website a wide variety of businesses. Among these, ‘services’ predominated though deals for products especially baked goods and food was not uncommon. A merchant interested in using the services of Groupon had to sign up for promotion with Groupon. Once the logistics were decided the deal would be activated only if the number of buyers reached a minimum tipping point set by the merchant. This reduced risk for retailers, who treated the coupons as quantity discounts and sales promotion. However, the problems with this outweigh the benefits it offers. First, most of its customers are small companies. A successful deal could swamp a small company wherein its infrastructure collapses. For Instance, demand overwhelmed the business in case of a Japanese restaurant, and the food sets arrived late or in poor condition. In response, Mason posted an apology on YouTube, conceding that his company had “really messed up.” Customers were given refunds and credited 5,000 yen toward future purchases. Second, a successful Groupon deal could incur the ire of regular customers. One irate regular customer described how his full price was subsidizing the half-off diners who destroyed a perfectly fine business for the next few days after the Groupon offer. It works for merchandise. For services, a Groupon success is a curse for regular customers/patrons. Finally, it might be difficult for Groupon to lure small businesses, who were its primary customers, since Groupon did not bring in new customers for these businesses but only attracted existing customers. Consequently, some businesses in the past have lost money on account of using Groupon

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