Fond Du Lac Bumper Exchange: Executive Summary

1774 Words8 Pages
STANDARD PROCEDURE FdL Bumper Exchange, Inc. J-802 Customer Service Supervisor Job Description Rev. 0 9/17/08 Page 1 of 9 1.0 SUMMARY The Customer Service Supervisor (CSS) assists the Chief Service Officer (CSO) and the Leadership Team in their responsibility to guard the mission, vision, and values of Fond du Lac Bumper Exchange, Inc. (FdLBEX) while meeting the financial goals necessary to keep the Company strong. The primary role of the CSS is to lead the Customer Service Staff in building successful and long-term relationships with our customers. The CSS makes significant organizational impact by: • Providing leadership to the Customer Service Staff (Inside & Outside Sales). • Developing a competent and motivated team which…show more content…
Strong inter-personal and communication skills; capable of explaining procedures in writing or verbally. Must be able to read, write, and speak English fluently. 3.6. Management Skills Ability to prioritize, plan, organize, and control work flow in a team environment. Ability to handle confidential/sensitive information. 4.0 WORKING CONDITIONS Work area is inside and outside of the warehouse or the office, where conditions can be hot, cold, wet, dusty and/or greasy, etc. Some business related travel is required to customers, trade shows, and other Company…show more content…
WORK TO BE PERFORMED MTD/YTD Sales Spreadsheet Return Tracking Sheet Phones: Orders/Faxes/Emails/Counter Website Update – Check SQL Server CAPA Complaint Forms Labor/Dent Credits Process Custom Chrome Orders Process Vacation Requests Attendance Forms Approve Invoices for A/P Processing Process Pictures for All Departments Update Customer Tracking Form Update Core Report Spreadsheet Open for Territory Representatives Fuel Reports Past Due Report for Commissions Customer Tracking Sheets for T/R’s Update Customer Discount Codes Update Training Manual/Forms New Customer Appreciation Cards Evaluations of CSR’s & T/R’s Customer Profiles & Maps Saturday
Open Document