Communication is a two way process, talking and listening. Effective communication builds up relationships with both our residents and colleagues and an ineffective communication damages and destroys relationship. When we have built an effective communication with our residents, we will be able to identify when our clients are finding it difficult to express their feelings and need. Outcome 2: Be
. In an idea world everyone should do this but in reality it may prove difficult for some people to participate in, this is connected to the need to be seen to do the right thing, it may also feel that you are facing criticism. Reflective practice is not criticism it is being open and honest about your strengths and areas for further development. If you are open and honest with others it can encourage others to be open and honest with you. Reflective practice in a colleague-based environment can build a work place with trust and respect as in a group you can explore and take a conscious look at emotions,
Central to the therapist's role in client-centred therapy is respecting the clients values as well as maintaining a therapeutic nonjudgmental attitude. This relationship can be even be more important, especially if the client doesn't have any family or friends. Because most clients seems to have lost a sense of value within themselves, having someone perceive them as a valuable person, capable of personal growth, should have an encouraging affect. The goals of the client-centered therapist are congruence, unconditional
When I started my placements I was daunted by the prospect of having to contain clients with either avoidant, ambivalent or disorganised affects. Despite that and with time, I found it possible through practice and theory to improve my awareness of my process. Unfortunately the short term model does barely enable scratching the surface in this respect, I am intrigued with clients who say that they had a good childhood but they would be unable to articulate what that meant to them. Some clients are more psychologically minded than others, and six or twelve sessions is relatively a short time to enable this exploration after building a good working relationship. For example it might be helpful to be a nurturing parent, who is responsive and reliable, and work to create the space for a cooperative relationship.
The owner may have verbally received many complaints from customer about its wet floor in the past and it consistently ignored the fact that it can be prevented by fixing the problem. This is very similar case to the SUZETTE GARCIA,v SEARS ROEBUCK AND COMPANY.Garcia fell on a puddle of water in the aisle. She took her case to the court based on negligence claim. These similar cases are common and therefore through the store owner’s should pay more attention to the safety for their customers. The store has a duty to look ways of preventing slip and fall incidents.
Scenario 1: 1. Bryan should stick to his instincts and return the clock. No one enjoys upsetting the ones they love; but keeping the clock could portray the company in a negative light, and possibly cost Bryan his job. 2. The ISM code of standards says that all forms of manifestations and commercial bribery should be denounced.
Some people have mentors that they follow. A mentor is a person who is trusted, a role model and can advise or train someone. There is also a bad kind of following. Following someone can be the best decision you’ve made or it can be a bad decision you’ve made. For example, following a friend that you have known for a long time; knowing that your friend is a bad person or may not be a good leader.
Also this apology letter was very personal, another thing we do not expect to come out of an apology letter. We expect it to say sorry for the inconvenience, we send you our greatest apologies, the end. Not in this case, the employee Rick goes on to tell the recipient of the letter about his personal life, he compares his use of the newest model of the I can speak to show her how much happier she would be with a newer model. In most cases she would just be told the features of the new model in the letter, but rick makes sure she knows how it has affected his life personally. He even goes on to call her foolish in a sense he says in the letter
He also failed to communicate effectively his plans to his boss and his co workers. The reinforcement theory comes from E.L. Thorndike. According to Blanchard and Thacker (2007), Thorndike stated that behavior which results in pleasant experiences tends to be repeated while behavior that results in unpleasant experiences does not. (p.69) In this case, Rick’s behavior resulted in an unpleasant experience (loosing his job). We can draw the conclusion that Rick will not repeat the same mistake of not communicating
In a care setting I have found that this means service users feel able to voice their concerns and express their needs to me. I have also found effective communication will often have a very positive effect on a resident’s selfesteem and confidence, which in turn will result in the resident retaining their dignity and becoming more independent. In this way equality, empathy and shared information is promoted. Poor communication will discourage support and trust, between myself and my colleagues and between service users and service suppliers. It will create situations where people are not treated equally and will leave residents feeling lonely, isolated and very unhappy, that they are ‘invisible’ and that their opinions count for nothing.