Followed by Leadership skills and customer service training, which is important because of the face to face contact with the clients. This training will ensure that they can represent the company to the highest standard. Communication training will follow Leadership skills and customer service training, InterClean wants to gain the trust of all current and future clients. For InterClean communication with the clients is a top concern it is imperative for the organization to maintain theses relationships. The communications course will teach the employees how to resolve problems and concerns with services or products.
Liz and Warren need to make sure that projects are prioritized, assign who is responsible for what part of each project. They know what the expectations are and coordinate resources among Senior Staff to ensure these projects are executed. According to the article “Attitude Adjustment for the Senior Management Team” (Frisch, 2012), the senior team needs to understand their role in the decision-making process. CanGo senior management can build its effectiveness through members’ collective impact on the business, focus on alignment, and identify critical dependencies within the organization’s most strategically important activities (Frisch, 2012). 2.
Performance Management Plan: Landslide Limousines HRM/531 Atwood and Allen Consulting MEMO DATE : TO : Landslide Limousines FROM : SUBJECT : Performance Management Plan “Once employees are on board, their personal growth and development over time become a major concern. Change is a fact of organization life, and to cope with it effectively, planned programs of employee training, development, and career management are essential” (Cascio, 2013, p. 287). Exploring the concept of training is important first before developing the framework of a performance management plan (PMP). According to Cascio (2013), “Training consists of planned programs designed to improve performance at the individual, group, or organizational levels” (p. 290), and this mean that for Landslide Limousines, we must place emphasis on the training and development of our employees. The strategy of Landslide Limousine is to operate with 25 employees with -$50,000 annual net revenue, with a growth of 5 percent for the first two years and an employee turnover rate of 10 percent.
It is vital for Kudler to continue reviewing and improving its information system to ensure its appropriateness to the changing characteristics and needs of its customers. More focus should be placed on forecasting techniques to ensure that there would be a match between what the company offers and what the customers need. The best decision may be to use a combination of methods to forecast sales rather than just one (Payne, 2012). Once the manager accepts the process, they must see to it that it is logical, it fits the needs of the organization, and it can adapt to changes in the environment. Threats and
The first step in this process is to set a communication goal for the employees to be able to understand the changes that will occur. The goal is to communicate to each employee the new customer management plan and ensure that they understand the changes; this will help the employees adjust to the new customer management plan without resistance. There are a few different types of communication channels that can be used to communicate these new changes. The different communication styles are verbal, non-verbal, and written communication, such as e-mails or memos. In this case, I believe that using verbal and written communication will be the most effective way to communicate new changes.
The strategic plan will help provide better, more targeted service to its clients and will be more specific on how the company will go about achieving company goals. The strategic plan will help Riordan’s executives understand the company’s direction by reviewing past progress and making changes to improve and grow. The strategic plan is an organizational tool that will help keep Riordan on track to meet growth and financial objectives. Need for a Strategic Plan Successful businesses are effective at identifying opportunities for growth and ensuring every manager has the same goals. For Riordan to further strengthen their strategic plan, they can develop a financial model based on their income and cost assumptions they would anticipate under the plan (Mikrut, 2010).
An effective Vision Statement will allow you to tell the world what change you wish to create for the future of your community. Agencies write the statement to identify and connect with the customers they will serve. Additionally, the value statement allows the agencies staff to be aware of the priorities and goals of the Agency. The value statement is the "guiding principles,” it tells the customer and the employee where the Agency stands and what the company believes in. The value statement gives meaning and words to the values the Agency lives by.
Development of a Training and Mentoring Program Jane Doe Human Capital Management 531 Dr. Sharla Walker July 13, 2009 Career Development 2 Development of Training and Mentoring Program at InterClean is very vital for the company. With this program the employee has a chance to get to know everyone and also a chance for the employee to get the best training he or she needs to be successful at InterClean. The company would like to make sure that the employees have extensive training that will give them a feel of what is going on within
PricewaterhouseCoopers commitment is to deliver value to their employees and clients every day. The ethical perspective with this organization is that when they meet a new client or future employee, they want to learn all about this client/person, so they listen. Without listening to their clients or their employees they would not be able to learn about or from them. They would not be able identify a possible problem or most of all come to a solid solution. With using this type of practice they have grown to bring a global perspective and knowledge to the table with any current or future client or
Coaching or mentoring new employees is also a great way to train employees and it has the added bonus of a more personal touch that can be very effective. Managers should always monitor the training process to make sure that the benefits of the training program are maximized. The training process consists of three phases: (1) needs assessment, (2) development and conduct of training, and (3) evaluation. (Gomez-Mejia, et al., 2010 p. 250) The needs assessment phase identifies the needs and the problems that need to be addressed in the training program. The development and conduct phase is specifically designed by the needs of the company.