Ethels Chocolates Essay

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Ethel’s Chocolate Lounges Carmenchita McCoy-Johnson MKT 100047VA016 April 30, 2011 Ethel’s Chocolate Lounges Describe the type of consumer buying decision that best describes the choice to indulge at Ethel’s. In the seventeenth-century London, members of society’s elite would gather in luxurious surroundings to relax and sip hot chocolate. Time passed and the Europeans decided to expand on making solid chocolate treats. The Europeans were limited on income and the market was not as large, which lead to a cheaper production of chocolate. The cheaper chocolate that was produced was not of good quality. Customer satisfaction is the customer’s evaluation of a good or service in terms of whether that good or service has met their needs and expectations. Failure to meet needs and expectations results in dissatisfaction with the good or service. This case study indicates that the palates of the American had tired of the taste of mass produced chocolate and that the lack of industry innovation had left a bad taste in chocolate purveyors’ mouths. Thus, Ethel’s Chocolate Lounges was formed, named in honor of the matriarch of the Mars Family, whom founded the candy company in 1911. The best type of consumer buying decision that best describes the choice to indulge in Ethel’s chocolates is limited decision making which typically occurs when a consumer has had previous product experience but is unfamiliar with the current brands available. The type of decision making that consumers use to purchase a product does not necessarily remain constant. For instance, if a routinely purchased product no longer satisfies, consumers may practice limited or extensive decision making to switch to another brand. Discuss the factors that influence a consumer to spend money and time at Ethel’s. Marketers must recognize the importance of cues, or signals, in consumers’ perception

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