Transformation Of A Service Industry

405 Words2 Pages
1. Give an example and explain a government policy that has stimulated the transformation of a service industry. 2. Describe the possible differences in customer choice criteria between car rentals and outright purchases. * When it comes to outright purchasing of car, the customer wants to know about the car’s features, how much the gasoline will the car eat up, the price and the model of a car and its capacity. On renting, the customer wants to know, how much per is the rental fee per hour, how fast does the car goes, its capacity and the amount of gas that will be used. 3.How do operations and human resources functions contribute to meeting the needs of service customers? - Human resources must identify key value events of

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