It came as to the point that I was not scared anymore. A course I made a few mistakes here and there, but no one is perfect. At Kmart, my associate called me hyperactive boy. I always was so energize when I come in to work. As my time grew with Kmart, my manger saw that I was a good working, so she decided to put me in layaway.
From a standpoint of a shopper I would evaluate the store as a confusing mess that seemed like a sale every time one shops. Sales are advertised but employees don't necessarily push the sales. The management goals reflect the employees' goals to let the products sell themselves. This hurts the company knowing that consumers can shop products on a "take it or leave it" attitude. Most people are aware of the lack of customer service Best Buy does not provide.
However, the business students came up with a different suggestion. They only look at the profits and asked them to focus on producing the McDoogle pies in a large scale. Then they sell them to the local grocery store. This strategy violates the original thought of Elizabeth and her friends that they would like to concentrate on traditional baked and delicious goods, so it’s wrong. It may lead to the failure of the company.
Milton Hershey successfully integrated the business with the community and the relationship was one of mutual beneficence. The current leadership was mainly concerned about money and not leadership. Not to say that money is not an important factor, but the special relationship between the survival of the town and Hershey Foods required strong consideration. The Attorney General had it right in declaring that HTC needed to make changes. Still, selling Hershey foods was not the answer.
We absolutely must improve our service and support. In the next few pages I will propose a plan to improve the overall ratings of our customer service in stores and online. Proposal to Improve Customer Service When we talk about customer service we all remember that one instance that was either good or bad, most of the time, it was the bad service that we remember. Our society today is fast-pace and most people, especially those in the retail field, do not have enough time to spend with each individual customer. Most companies have cut the sales force because of the unstable economy.
He identified a serious slump in baby-care product sales as evidence of failure to delight consumers. The people managing this category—manufacturing leaders—didn’t have a relationship with the consumer. So Lafley decided to find a leader who could connect with this stakeholder group, regardless of technical know-how. He chose someone with no experience in baby care but a desire to understand customers’ needs. He also understood the power of a consistent message.
I was in a bad position as long as I was less experienced then other team members. But I was passionate of this job and learned many things day buy day treated my job not just the way to get money but as a good place to get a qualification and become a professional in hospitality industry. The manager was noticing it and had a conversation with the boss to explain my potential and why they should keep me but others. Forgiveness: We hired new waitress who did not really cares about doing her job properly and deliver excellent customer survice that everyone has to do at the fine dining restaurant. She did everything what I told her to do but did not tried to grow up and not to make me always keep an eye on her to make sure everything done giving me double work.
For instance, the first few times I drove by the department store and looked at the logo I could not read what its name was nor figure out what was it about. I have noticed a mechanical tendency in which people tend to reject what is not familiar or hard to understand. That has been my case, thus I never felt attracted to become a customer of this brand (neither my wife). 3. Target This is a good example of an arbitrary mark.
Store managers have been deprived of the opportunity to advance due to the lack of training and the general development of managerial skills by their supervisors. The third area concerns cooperation and morale within stores, which is low. The friendly atmosphere originally created by Doug Campbell has disappeared and is a valuable asset to the company. The fourth area concerns the long-term growth and development of the store chain – a re-evaluation of long-term strategy is recommended to compete with the changing trends towards department stores in the industry. ISSUE 1: The Thunderbunnies Consulting Group recognizes the need to adapt to change in both their layout and structure.
Interestingly, Starbucks faces a unique problem since they are actually improving their service yet the customers are still not necessarily recognizing the progress. As we can see in Exhibit 7, Service, Cleanliness, and Average Wait Time are all improving. Product Quality is the only measurement that suffers over the measured quarters. In addition, on Page 5, we can see that there is tension between product quality and customization of regular customer drinks. This slowed down service but by adding additional staff, this maintains the customization while increasing throughput.