Err Unit 3.1 - 3.4

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Explain how own role fits within the delivery of the service provider (3.1) a) Communicating promptly with the service user, other colleagues and my employer to coordinate care of patients as allowed by regulations. Information systems should be accessible and allow easy exchange of data in a confidential and responsible manner. b) Making sure patient’s advance directives are identified and utilized c) Assists patients and, where appropriate, encourages self care and self management of self-limiting conditions through good interaction d) Provide quality services in the most effective manner consistent with the best interest and convenience of the patient e) Help to maintain a unified, common, clear medical history and record of patient. Explain the effect of own role on service provision (3.2) i. Reduction in work load for Nurses. ii. Reduced pressure on reception staff iii. Improvement in functioning and performance of service delivery in work place iv. Facilitate achievement of target v. Make service delivery streamlined and smother. vi. Availability of new or extended service to service user such as weight management programme, 24 hours ECG vii. Improve care for specific patient group such as patient in nursing home. viii. Provision of feedback from the service user as a result of better relationship developed with patient ix. General reduction in waiting time. Describe how own role links to the wider sector (3.3) In my setting all policies and procedures are kept in the main office and are available to view at all times. It is very important that I am familiar with these policies and follow them at all times. In my setting there is a safeguarding folder and it is my responsibility to read this file and keep up to date with any changes or amendments that may arise. This is important as I need to know what to do when I

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