Emergency Services Case Study

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Contract Negotiation: The Government, Bobby Dodd Institute and the Emergency Services Dispatchers Latasha Hudson HRM 595 David Blake October 19, 2012 Table of Contents Introduction Negotiations The Current Situation What Bobby Dodd Wants What the Current Employees Want Offers and Counteroffers The Solution Introduction Currently, the Emergency Services contract for 911 operators and Desk Clerks on Fort Benning, GA is being operated by Eagle Systems and Services Incorporated. Eagle Systems maintained the contract for five years. As of 31 October 2012 a new government contractor is set to take over the. As with any organization, a change in management brings about the fear of organizational changes. Employees fear the…show more content…
A negotiation situation has five characteristics: 1) People believe that they have conflicting interests. In this negotiation it is not so much that the interest are conflicting as much as there are things to settle as one party tries to maintain and establish the way the organization is ran. 2) Communication is possible. Both parties are willing to communicate, as a matter of fact, they have to. In order to form a proper working relationship the lines of communication must be open. The employees are knowledgeable about the operations. Many have been with the organization since the start of the initial contract. 3) Intermediate solutions or compromises are possible. It will be simple to come to a conclusion. 4) Parties may make provisional offers and counteroffers; and 5) Offers and proposals do not determine outcomes until they are accepted by both parties (Bazerman, 2005; Schelling, 1960). Salary negotiation is where the employee and employers goals conflicts directly-the employees goal is to get the best salary possible, one that captures a fair proportion of the value he or she can deliver while the recruiters goal is to recruit that person as cheaply as possible without them feeling…show more content…
The supervisors are requesting a pay raise. As it stands currently dispatchers that are receiving the cash out option for the health and welfare end up with a higher pay than the supervisors. In addition, the union contract that was recently put in place for the dispatchers and call takers guarantees them an annual raise. They will continually make more money unless the supervisors get a raise. The site manager argues that all five supervisors are needed to fill in for leave and other absences (all supervisors are trained dispatchers) and by hiring the additional full time employees, the overtime that is being worked by several employees will come to an end. The employees would also like the opportunity to receive POST certification training. This training would increase their value as a dispatcher. The cost is what has been a hold up in the

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