“The Joe’s Experience”: Examining The Co-Creation of Culture within JCS Tifphany Cantey Chelsea Lahey Towson University: COMM 419-003 Fall 2012 Abstract This essay examines the processes associated with the co-creation of culture within a customer-service oriented organization. As with any customer-service oriented organization, there is a unique sense of pride that takes place within the organization, both internally and externally. This pride is what drives every participant in the organization to deliver. Hence, organizational culture has become a huge part of almost all companies that exist today. Not only does culture help improve an organization's productivity, effectiveness and efficiency but it allows it to be set apart from its competition.
Riordan has a culture and structure that places value on diversity and ethics. Diversity is important in the work environment because it opens individuals to new ideas and thought processes. They encourage diversity by reaching out to a variety of potential employees and continuing to foster teamwork. HRM takes the necessary steps to foster respect and openness to the differences in people. This type of culture provides an excellent foundation to breed innovation.
* The culture at Zappos made it possible for the management to delegate and share responsibilities among the peers. This was evident in the vision created by the CEO of a boundary-less organization. * Their egalitarian culture and empowerment aided them in being innovative and helped the management in tapping and maximizing the creative potential of their employees. This was evident in their strong emphasis on cross-training of employees as part of the new hire process and at making it available for various career enhancing training avenues. * Zappos has been highly successful in keeping the professional confines of the employees as an extension of their family.
Case One: Tanglewood Stores and Staffing Strategy To: Daryl Perrone, Staffing Service Director and Marilyn Gonzalez, Vice President of Human Resources From: Shanca Cooper, Staffing Consultant Memo: Tangelwood Staffing Strategy I want to thank you for giving me this opportunity to provide you with some excellent staffing strategies for your company. With the continuous growth of your company we must ensure your employees are not only knowledgeable but inefficient in all areas of the company’s mission. In order to complete this task I should explain to how we’re going to get there. Acquire or Develop Talent Acquiring talent would be utilized when the organization need people which require little to no training for existiting and new job opportunities. Developing talent is utilized when the organization have people which have the basic foundation, willingness for growth, and therefore the company develop skills need to complete job duties.
Nick has done a successful job at making the company a fun environment to work for, making it exciting for the employees, giving them a reason to want to go to work. The actions of the leadership for Zappos all shows in the
They are happy with what they do and are typically working at their highest levels of productivity. These engaged employees have energy, are highly motivated and their energy contributes more to the positive culture. Innovation and creativity are welcomed - a strong, positive organizational culture is known to stimulate innovation and creativity. This, in turn, can create new products or services or improve internal processes and productivity. Teamwork creates synergy - everyone wants to be and
Culture is a balancing act between many elements of a company and requires careful execution at each level. This is especially true for entrepreneurial companies, like Verizon, where what's going on is the developing of a business as well as a culture. Corporate culture must be led, fed, cuddled, and constantly monitored like a newborn. CEO McAdams is happy with his business and its growth. He created a culture to where people grow through training, camaraderie, treating others with respect, and promotes open communication.
Job Redesign and Workplace Rewards Assessment Claudia Cline PSY/320 December 15, 2014 Mrs. Maria Spencer Job Redesign and Workplace Rewards Assessment Managerial philosophy has a very sturdy influence on the personnel. It is the typical environment in which the personnel have to modify themselves. Everybody as well as men and women are involved in some way of labor these days. In to keeping in mind the employees, it is crucial for any business to produce such an environment in which the personnel feel pleased. Pleasing the personnel is one of the principal goals of any business to survive and develop in this huge competitive trade.
Taylor was an engineer who studied the productivity of employees (Spector, 2008). Taylor is the father of scientific management for his theory of organization and supervision of workers (Katzell & Austin, 1992). Taylor worked as a senior executive with Bethlehem Steel and this allowed for Taylor to conduct his quasi experiments to improve the efficiency of workers in actual work conditions (Katzell & Austin, 1992). The research of Taylor improved efficiency and are still considered in organizations. Frank and Lillian Gilbreth also both influenced the field of industrial/organizational psychology.
Synopsis Information technology has a big impact in the world today, and it plays a major roll in how UPS operates its business. It help the company achieve many goals such as Operational excellence, New products, services, and business models, Customer and supplier intimacy, Improved decision making, Competitive advantage, Survival. This intern will have a successful company and happy customers and they can be able to keep up with the competitors. Case Study Questions 1. What are UPS “Smart Labels?” What role do they play in UPS operations?