Domino’s Sizzles with Pizza Tracker -

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Department: Social Science and Technology Year: 3, Semester 1 Subject: Management Information System Lecturer: LONG Saroeurn Name: KHAN Dara Questions & Answers 0f Homework2 1. What kinds of systems are described in this case? Identify and describe the business processes each supports. Describe the inputs, processes, and outputs of these systems. Answer: * Transaction processing system: The point of sale system captures purchase and payment data at a physical location where goods or services are bought and sold using computers, automated cash registers, scanners or other digital devices. Inputs: customer orders that describe the type of pizza crust, pizza ingredients and toppings, side orders, and delivery location data Processes: data updates the system's database Outputs: the number of pizza and side orders sold, cost numbers for ingredients, delivery information, customer information * Management information system: Inputs: data from the TPS Processes: transaction data from the TPS are summarized and presented in reports Outputs: amount of ingredients used, time to make the pizza, the time it takes to deliver it, delivery distances, profit and loss numbers for each menu item, customer demographic data, reports describing sales trends and employee performance * Decision Support system: Inputs: data from the TPS and external data Processes: analyze data Outputs: analyze sales data per menu item, analyze customer demographics, analyze past and potential sales trends. 2. How do these systems help Domino's improve its business performance? Answer: Domino’s proprietary point-of-sale system, Pulse, is an important asset in maintaining consistent and efficient management functions in each of its restaurants. Those stores using Pulse reported improved customer service, reduced mistakes, and shorter training times. It’s clear

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