Question 1 Why is IHH considered to be a digital enterprise? A digital enterprise is an organisation that uses technology as a competitive advantage in its internal and external operations. (Rouse, 2011) Indiana Heart Hospital (IHH) is undoubtedly a digital enterprise as its strategy is fundamentally based on the increase of productivity and efficiency through the use of a well developed information technology system. IHH interact with their patients in a highly effective manner as it only takes 15 seconds from they arrive, to retrieve the stored medical history from the hospital database. The use of technology via wireless tablets allow the doctors to not only consult with each other and make quicker joint decisions, but also allows them to locate experts quickly from areas outside the hospital.
These are both huge advantages in a fast paced industry however; electronic medical record keeping seems to have more advantages to the industry. Using the electronic method, companies are able to have multiple users of the system, the software used is able to prevent errors from being made, the records and data are more easily accessed, and the software is available quickly in any situation, which comes in handy in emergency situations, it takes up less storage, documentation is legible, and the company is able to keep track of medication use (Administrative Medical Assisting). Although both ways of keeping records has been proven to work in the healthcare industry, electronic methods have proven to be more successful. With advantages comes disadvantages and both manual record keeping and electronic record keeping have disadvantages as well. Some disadvantages of manual record keeping include; only being able to be used by one person at a time, easier to misplace, more storage space is required for paperwork and errors or more likely to occur to do misprints and bad writing (Administrative Medical Assisting).
It is composed of multiple sources that aid in decision support to provide ongoing care. EHR can also be in use for infectious disease surveillance, improve billing and coding compliance, and the ability for both patients and physicians to access record from anywhere (Hebda & Czar, 2013). Many of its function provides for increase workplace efficiency, quality care, and uniformity and potential for standardization (Hebda & Czar, 2023). Advantages of EHR EHR have several advantages and disadvantages over paper chart record. EHR is a standard format which eliminated illegible documents that can lead to poor outcomes secondary to misinterpretation of orders and patient prescriptions.
Currently Shouldice uses their success rate, great word of mouth promotion, extreme customer satisfaction, and specialty service to entice customers into wanting their services. They separate themselves clearly from competition with their services and do a very good job delivering value to their customers. Not only does the hospital have excellent immediate service, but it has shown long-term growth and expansion. Due to the fact of the massive wait list to book appointments and surgery, it does not seem like management of Shouldice should change it’s marketing to change positioning. Shouldice should remain firm in publishing positive results and outcomes while continuously upholding their reputation and demand for service and impeccable word of mouth promotion from previous patients.
Enhancing patient safety also contributes to the overall success of the healthcare facility (Potter & Perry, 2013, p.370). Patient safety is a sensitive topic that I feel that must be discussed and addressed very often. The purpose of this paper is providing awareness to patient safety, and how medical errors and lack of safety can compensate patient safety. Review of Literature Patient safety is a growing concern
Breakthroughs in technology has revolutionized the way healthcare is delivered. Modern technology changed the way structure and organization is seen in the medical field. Many methods allow technicians and physicians to examine the anatomy of a patient without invasive procedures. Advances in software and programs give health care professionals the chance to quickly diagnosis medical issues within patients. According to John Morrissey, “Eye-popping medical technology provides earlier diagnosis personalized treatments and a breathtaking range of other benefits for both patients and healthcare professionals.” With the innovation of diagnostic technology, advances in biomedical engineering, modern healthcare and its delivery methods are changing at increasing rates (Banova).
There are various different internal and external stakeholders that Dr. DoRight has to deal with on a daily basis. Healthcare is a business and is it important to identify the stakeholders because they are the reason for the business. Some stakeholders also have a major influence on how successful the business will be. One major stakeholder in this case is the patient. This is the reason why the hospital is in business, to provide medical care to the patient.
These responsibilities requires a manager to gather information from physicians and other staff members. With all the information coded and on file, a manager will be able send out accurate billing statements to insurance companies and patients. In order to be successful in the accuracy of medical records, coding and billing, and insurance processing, students who are seeking an Associates of Applied Science in Medical Office Management must acquire detail oriented skills. Mastering this skill will not only further ones career, but help simplify their responsibilities and keep them organized. According to Kaplan University (n.d.), medical office managers must be competent in medical records management, billing and coding, and insurance processing.
Keeping records electronically allows all healthcare professionals involved to have access to all of the patient’s medical history, status of immunizations and lab results as well as x-rays. A record of the patient’s known allergies and medications, and billing and personal information such as height and weight. Electronic Health Records The submission of medical health records electronically has been helping the medical field, hospitals and doctors offices greatly since being implemented. Using electronic health records offers much better continuity, communication, coordination and accountability of patient records. I read in an article about EHRs and sums up what people using the computerized electronic health records feel, it seems that building a virtualization of EHRs can be very expensive, but ultimately works well and it does everything that they need it to.
One example for the use of database management approach will be the hospital. The hospital will be able to update patients’ personal particular or drug allergy easily all the time. However, if they use the traditional file processing approach, they will have to update the information to all the different files that has the patients’ information. The use of file processing approach will result in duplicated data and will make it tough for the hospital to update. Therefore, the use of database management will be more cost and time efficient compared to file processing approach.