My supervisions are taken on shift, my manager will watch how I work, how I integrate with the team of staff and with the clients in the care home and put forward any ideas on what I could do differently but also explain what I am doing well. It will also involve making sure that I fill in all the necessary paperwork such as care plans and accident forms and follow the appropriate policies. They are not formal and it feels easy during these times to ask for advise and to be supported when learning new things within the care home. The appraisals are more formal, myself and the manager will sit down and discuss everything about the job, anything from day to day tasks to staff grievances. The positive of this is that if there is anything I am unsure of I can speak in confidence and not feel embarrassed that I do not know how to do something in front of the care home clients and/or their families.
This resulted in the client accepting the outcome and apologizing for his behaviour. The primary difficulty I experienced was dealing with a customer who was both irate and verbally abusive. To overcome this quickly I analyzed and evaluated the situation, by assessing all the risks and then I communicated with the customer with integrity and respect, ensuring I remained calm and professional. 1.2 Describe when you have encouraged a person to view an issue more positively. At college, whilst studying I was a group leader for a team project with a deadline to meet.
According to Miles “Positive relationship communication focuses on supervisors seeking suggestions from subordinates, being interested in them as people, relating with them in a casual manner, and allowing them to contribute input on important decisions.” (Miles, Patrick & King, 1996, p. ) In order to apply this philosophy in real life, I determined how employees in my organization perceive supervisor communication. In addition, I examined employee performance, trust and morale during times when there is a negative perception of communication with supervisors. Negative employee perceptions of supervisor communication are important in determining employee trust and morale as well. The decisions made in this study use the process model to explore how employee’s
The working relationship in social care starts with the policy making, they have to know everything from the law to the public sector and they will delegate the job of implementing decisions to the administration team, who then will work out the procedures for action and reporting back that keep in line with essential standards., And then you get the Hands on staff who will implement these procedures in their daily job roles. 2.1 It is important to adhere to the scope of your job role as this sets out boundaries, enables you to know your role and responsibility, know your own level of competence and skills, to know your job role, if someone asked you to do another role it wouldn’t be ok if you carried out the tasks because you aren't trained for it and you could injure yourself or others around you. Only undertake a task that you have been trained to do.2.2 Agreed ways of working are the ways to carry out everyday aspects of work that have been subjected to risk assessments . For example, how to carry out personal care will be stated in the service users care plan. 2.3 all information needs to be accurate and up to date as service users needs,
Manager to care staff: this is a relationship where you can go to the manager about any problems or questions you may have that arise within the job role, this can also include any problems that may attach to you. 2. Care assistant to care assistant: this is a relationship that is seen on a day to day basis you are working together to help the shift and the clients be as independent as possible with there care. Aiii) Explain why it is important that social care
To make sure they agree to what they have to do i have to make sure they understand the important of what they have to do and why they have to and asure them that I will be able to assist in anyway they need to be assist with. If cant get the agreement from them than i need to seek for a colleage advice language barriers communication Bad behaviours Neglecting and abused clients 2.2 By providing all the staff members with trainings need for the job. By making sure all the stuff are following the company policies and procedure. By reporting and recording all accident happened in a accident book. 2.3 Get advice from the manager, senior care, or your colleagues or stuff books 3.1 Respond to the complaints professional way, listen the person what they have to say be sympathetic and respectful to what they have to say.
Outcome 1: understand how to plan work and be accountable to others. 1.1 Outline guidelines, procedures codes of practice relevant to personal work. There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to answer the phone, use sage, filing things away, doing purchase orders etc. All the steps and guidelines for everything are kept in a PowerPoint I made that is basically a step by step tutorial on what to do for each thing.
I have a duty of care to myself, my colleagues and the person I am caring for or anyone else affected by my actions. I would do this by attending regular team meetings, keep my training up to date, wearing protective clothing at all times whilst giving the clients care and disposing of it correctly, reading the care plan to ensure the correct care is given, recording everything whilst in the clients property and reporting anything that concerns me to the senior carer or manager. Understand support available for addressing dilemmas that may arise about duty of care As a domiciliary care worker I may experience many dilemmas. I would aim to help people live independently in their own homes and encourage them to make decisions for themselves. If I feel the decision the individual makes would cause harm to themselves, myself or any other being I am them faced with a dilemma.
It involves doing things together outside work. 2 Describe different working relationships in health and social care settings The support worker role is to make sure that every support they give to individual is according to their agreed plan of care. Good quality care must be given to individual. it can only be done by involving the individual in all decision making and encouraging both their participation and feedback about the service they are given .it is their role to keep communication going in the care sector for example
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.