Conflict Resolution at General Hospital

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Running head: CONFLICT RESOLUTION AT GENERAL HOSPITAL Conflict Resolution at General Hospital Strayer University Business 520 – Assignment 4 Dr. Ron Deming Discussion of General Hospital’s Conflict This writer begins assignment #4 by defining “Conflict”. Chapter 13 of “Organizational Behavior,” defines conflict as “a process in which one party (person or group) perceives that its interests are being opposed or negatively affected by another party” (Hellriegel & Slocum, 2011, p. 384). This writer perceives several instances of conflict among the group of employees working at General Hospital. Although there are several areas of conflict, the areas of conflict come back to the issues that arise with cutting cost. The areas of conflict displayed in this case study are as follows: 1) CEO Mike Hammer has attempted on two occasions to cut physician-driven cost, but failed in both attempts. CEO Hammer believed that he was faced with opposition of the staff by their excuses to why they couldn’t cut cost. 2) Marge Harding was hired by CEO Mike Hammer to cut cost. Harding identified EKG interpretation as an area to cut cost. Harding made the decision to fire Dr. Boyer and to switch to a computerized EKG interpretation system with an estimated 100,000 a year cost savings. The change was implemented without testing. The physicians became furious about the changes and demanded that Dr. Boyer’s termination be re-evaluated and made treats of sending their patients to other hospitals. Discussion of the Conflict Management Styles for General Hospital According to “Organizational Behavior’, “Negotiation is a process in which two or more interdependent individuals or groups who perceive that they have both common and conflicting goals state and discuss proposals and preferences for specific terms of
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