Conflict In The Workplace

725 Words3 Pages
Conflict Resolution in the Workplace Ann Smith Ashford University February 1, 2009 Abstract In today’s workplace, organizations are using work teams more and more to get the job done. When organizations give their teams the resources they need to perform their job, the organizations will see the end results that they anticipate. Work teams that have the resources they need and are confident that they can deal with workplace conflict are more likely to be productive than work teams that are not equipped to handle conflict in the workplace. This paper will address ways to empower employees to handle conflict in the workplace. Introduction A successful leadership in any organization understands that a successful workplace conflict management strategy will reduce hostility and aggressiveness at work. Conflict management and resolution must address everyone's needs and concerns, to ensure effectiveness and to also help employees with a greater job satisfaction. Communication is both the cause of and the remedy for conflict. Effective organizations understand the need for employees to know how to effectively communicate, and how to satisfactorily resolve disputes. By knowing this it can lead to a happier, more productive atmosphere in the workplace. Communication and conflict resolution skills must be learned. Most often, poor communication and conflict resolution styles must be corrected and replaced with approaches that are more conducive to creating peace in the workplace. Training that addresses Effective Conflict Resolution Organizations should develop policies and procedures to address conflict in the workplace. By doing this, organizations should create a strategy for training teams in the workplace on how to address conflict in the workplace. According to Jyoti Choudrie, Department of Information Systems and Computing, Brunei
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