Concepts and Term Quiz Bshs 441

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Concepts and Terms Quiz BSHS/441 C.W 10-15-2012 1. Describe 2 of the various types of conflict resolution. Advocates and Mediators are the two main types of conflict resolution used in many professions today. To prevent situations from spiraling out of control, mediators are used to keep an equal balance between two conflicting parties. Advocates can often do the same, but are more for one side then both. Advocate does help create a equal balance of power if one side seems to have the upper-hand in the conflicts (Barsky, 2007, e book). 2. What is a conflict of interest? Conflict of interest is when an advocate may have personal dealings with the party, which can tip –the scale creating an unequal balance during mediation. Another issue that arises that causes conflict of interest is if the mediator or advocate has strong beliefs that are different from that of the parties. If this is the case, these can cause an unfair advantage for the opposing party. 3. Define Neutrality. Neutrality when concerning advocacy or mediation professions is when one stays as a neutral grounds between two opposing parties. As a mediator this person must stay on neutral grounds and not take sides of either party. The mediator or judge must look for the best interest of both parties involved. Often neutrality is a given with mediation, because the mediator has no interest in the outcome, only interest in the fairness for both parties involved. 4. Define Confidentiality. Confidentiality has many different meanings, but in the professional field and legal field this has many legal laws attached to it. According to the glossary, in Conflict Resolution (2012, ebook. Page 348), there are two types of Confidentialities in mediation, Open or non-confidential. The rule is that the mediator cannot release any information to the public or courts without both parties
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