Case Study Massport

4198 Words17 Pages
Massport (A): The Aftermath of 9/11 On September 11, 2001, two planes departed from Boston’s Logan Airport destined for Los Angeles, California. American Airlines Flight 11 carried 92 passengers and crew members, while 65 people traveled on United Airlines Flight 175. Shortly after departure, terrorists hijacked the two planes and crashed them into the World Trade Center in New York City. Several thousand people died as the twin towers collapsed.1 Investigators concluded that a group of men working for Al Qaeda, the terrorist organization led by Osama Bin Laden, had “spent months planning the attacks from all corners of the nation.”2 The Massachusetts Port Authority (Massport), the public agency responsible for operating Logan Airport, became the object of intense scrutiny and criticism in the days following the attacks. Many people blamed the agency for failing to provide adequate security, despite the fact that the airlines’ security contractors screened all passengers at the security checkpoints. The media became especially critical of the fact that a number of jobs at the authority had been filled through political patronage. Boston journalist and radio talk show host Howie Carr’s frequent diatribes on the subject epitomized the harsh nature of the criticism leveled at the authority. For instance, he wrote, “What do you call 150 fired hacks at Massport? A good start.”3 Of course, most Massport employees did not receive their jobs through patronage, and the agency employed many highly capable experts in the transportation industry. As retired Federal Aviation Administration (FAA) agent Michael Sullivan noted on the day after the attacks, ''I don't think Logan is weaker than any other airport. The problem is systemic.”4 Nevertheless, as the condemnations continued, the morale of the authority’s workforce plummeted. Its public image sank to all-time lows.

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