UNIVERSITY OF PHOENIX | Case Study: Captain Edith Strong | | | Matthew Kramer | 8/8/2014 | | People in today’s workplace no matter where that is need to feel appreciated and wanted. This is no different in a police force where the work its self is highly strenuous and time consuming. If employees are not made to feel like they are appreciated or doing a good job then morale and work effort will suffer as a result. In a philosophical approach Captain Strong needs to get the pulse of the department if you will. Meaning she needs to find out what the problems are and their root and find a way to be able to at least come to a happy medium with everyone on the issues.
Question 5 – Customer Service Quality I feel that other measures would be to continue to train the employees on customer skills. Develop a program specifically for Tanglewood that would give the employees realistic scenarios they can do to improve their relationship skills with customer. You can also provide meeting where the manager and employees can discuss certain scenarios to better prepare new hires. I think focus groups will continue to help because they stay on top of problems and can keep you on your toes as the retail business changes. Question 6 – Realism in
Tuckman’s theory helps individuals to understand how team progress evolves. It helps team members within the public services to consider how they encounter different problems at different stages of their development. This then leads to team cohesion because the group comes together during the team tasks. A limitation within this theory may be that it makes team building too linear and consecutive, however this is a useful tool within many public services like the police force, royal navy and fire service, due to it being important to provide the precise services needed as a team. However it is important to understand that not all teams evolve smoothly.
She will benefit from letting go of control and trusting employees to perform tasks. Kimberly will have personal goals that encourage her to increase communication with subordinates and listen to their ideas. Kimberly also should learn to take a moment to enjoy the completion of projects and the success that she and the organization have achieved. She could possibly post a bulletin board that shows projects and offers encouraging messages like, “Good job team” when a project is successfully
Together, policies and procedures ensure that a point of view held by the governing body of an organization is translated into steps that result in an outcome compatible with that view. Policies and procedures, involve Legislations, which are protected by law. If law is violated, then prosecution procedures take place, it is a nonstop circle. Grievance- procedure Is a written complaint about work conditions, that doesn’t satisfy, upset worker. They can make a formal grievance complaint if they’ve tried solving a problem by talking to manager but they’re not satisfied.
Converse about the common characteristics of a transformational and a transactional leader. Respond to two of your classmates’ postings. BUS 660 Week 6 DQ 2 Charismatic Leaders: Wonderful or Dangerous? Charismatic leaders are often characterized by passion and a clear vision of the future. This type of leader often elicits an emotional response from followers and generates excitement needed to change things BUS 660 Week 6 Final Paper One of the most challenging tasks of a leader is to transform an organization, to reengineer and restructure that organization to meet the evolving demands of both the customer and the marketplace.
This will ensure that officers feel valued and will heighten their intrinsic motivation. An emphasis on achievement would be made stronger by appealing to the officers’ emotions. As Dan Heath discusses in the video “Want Your Organization to Change? Put Feelings First,”¹ people change as a result of feelings, not knowledge. Some ways to play to the feelings of officers could be explaining specific examples of a particular police officer making a difference in a particular community or sharing specific stories of city residents whose lives have been affected for the better by actions taken by the Department.
Instead of staying in a darkened room, the commanders should be training their officers on how to combat this action and help actual reduce the crimes not cover them up. They need to make sure that officers know the importance of CompStat and how it benefits their department. CompStat can be a great tool, but it must be implemented and used correctly and information cannot be falsified to give data that is wanted. If the information is correct than it can help us ensure that our police department are working to actually reduce crime not just to make their department look good. This information can be used for many different reasons and if individuals knew that police departments were doing everything in their power to actually reduce crimes some areas would not be so scary to live in or
Having the desire to follow parent’s footsteps in the same career path has been noted as being a huge reason. Many individual’s feel that if they do not carry on the family tradition they will be looked down upon. Another reason the editor mentions why people become officers is for personal justice (A, Nicole, 2007). If something terrible has happened towards a loved one or close friend, then, it has been found, they join the force for personal justice. Trying to deter the crimes that have caused the grief within their lives is their primary focus.
Prisons, worldwide, remain as great places of curiosity in many societies. The role of the Irish prison officer is becoming more difficult and demanding on a daily basis due to cutbacks in budgets, staff shortages and over-crowding. We deal daily with the most violent and intimidating people within the society and therefore because of these problems we face we must adopt new approaches towards prisoners and one of these new approaches is by adopting a policy of “dynamic security”. Our role as prison officers means that we are in constant contact with prisoners and therefore we must interact with them more frequently and build up better relationships with them in order to gain their trust and hopefully they will pass on information. Knowledge of dynamic security is the only form of security you can use outside the prison and that you have control over.