The quality of services that is an employee gives to a customer is the reason why customers return to the company. “In service firms, where the interface with the customers is broad and intense, all contact personnel must be well attuned to the mission, goals, strategies, and systems of the company. Otherwise they cannot represent their firm well and successfully handle all those crucial contacts, known
FedEx adopted an aggressive training program from competitive wages and profit sharing , bonuses , and a state of the art employee grievience process that are part of the PSP philosophy . by doing all of these things it will reflect positively on the performance of FedEx employees hence the quality of the service they deliver and the satisfaction of the internal customers will reflect also to the satisfaction of the customers with the speed and the quality of the service they are receiving . Another perspective that is being emphasized by FedEx is the system perspective where it focuses on the service side and that the customer becomes more the central in the thinking of the FedEx operation managers. the reason behind adopting this perspective is the aim to fulfil cutomers expectations and keeping them satisfied by delivering on time. Quality management at FedEx compasses all of its operations.
The training program will focus on the new sales strategy and center around the short and long-term goals of the company. Training will provide employees with the knowledge and skills to sale clients a full cleaning service solution versus simply selling products. In addition training will instill the important concept of excellent customer service and how to achieve long-term relationships with clients. The VP and sales manager will mentor the sales force in applying this training and knowledge when working with
Individual financial rewards are given if the entire team completes the presentation to the company’s satisfaction and before the due date. This concept varies from the common individual-based compensation strategy that many firms employ. Individual-based compensation, as defined by Martocchio, rewards employees for meeting such work-related performance standards as quality, productivity, customer satisfaction, or other relevant factors. Team-based compensation is adopted by businesses for many reasons. For a business that struggles with collaboration morale, it can help incentivize group work.
The actual objective of being a sales assistant is assisting customers in whatever they need help with. This could be via helping them reach something on the top shelf or directing them in the shop to where a certain product is. | Having suitable qualifications will help the employee to adjust to communication and mathematical skills; this will also enhance their mentality in working conditions and therefore make their job easier. As an employee their number one aim would be to gain a promotion and with skills based on the job it should help them to reach or even break sale targets. With the qualifications it means that your work will be to a very high standard which also helps the business be successful.
HR insures employees are held operationally accountable for keeping a balanced focus on customer service, expense control (theft prevention) and keeping products in stock” (Bergdahl, 2010). Wal-Marts spend a considerable amount of effort trying to make employees feel like they are part the company because they are valuable assets to solicit new ideas. Wal-Mart is continuously expanding that is why they are on the look-out for the best candidates, as a result of their global reach; there are a lot of job openings worldwide. There are two ways in which Wal-Mart recruit, internal and external recruitment. Wal-Mart recruitment uses both of them depending on the situation.
Explain how sales management organize sales activity and control sales output………16 – 18 3.5. Explain the use of databases in effective sales management………………………………..19 Personal Reflection on task 4.2………………………………………………………………….20 References and Bibliography…………………………………………………………………….21 INTRODUCTION: Understanding of sales planning and operations combine the knowledge of forecasting and organizing the production and selling within the chosen industry. It is all about finding the balance between demand and supply with the strong help of appropriate decision making process. Selling is a key factor of any successful business. Therefore sales planning is a vital part of any type business industry an organization.
• Listening to the customer. • Asking the customer questions. • Ensuring the customer that they are valued. Customers measure the business on the service they experience on before and after a sale. Customer service is very important in part of a business’s activities.
Recruitment – When starting the recruitment process the business should look at the current business needs and look at its business goals to achieve business growth. The initial recruitment process should involve an analysis of what level of staff support you will need, the hours required (eg. part time, casual, contractor, full time, trainees etc), tasks to be performed in this role, is it within the budget, being clear and organised of what you want out of this recruitment process, developing a position description including a bit background about your business and the correct avenues of advertising the position. Selection – The selection process is done by matching the best applicant to the profiled job description, this will place people into jobs so that organisations can meet their strategic and operational goals. To do so the selection process should be fair, consistent, well understood, and legally and professionally executed in conjunction to the organisation practices.
The U.S. Department of Labor defines the work of a marketing manager as estimating the demand for products and services offered by a firm and identifying potential markets for them. Marketing managers also develop pricing strategies and monitor product