Bsbwor501B Written Question 5

323 Words2 Pages
Explain KPIs in detail KPIs are a list of characteristics or dimensions associated with effective or superior performance in a particular job role. They tell employees what they are required to accomplish and how success is measured. Performance indicators will vary according to the nature and goals of an organization and the nature and responsibilities of specific jobs. A courier might have a performance indicator relating to the percentage of deliveries made on time. A call center operator might have a performance indicator concerning the percentage of customer calls answered within a minute. Performance indicators are based on competencies. A competency can be described as an underlying characteristic, which results in effective or superior performance on the job. The characteristic might be a motive, trait, skill, aspect of one’s self-image or social role, or a body of knowledge, which the individual uses. In other words, competencies can be regarded as behavioral dimensions, which affect job performance. The indicators should take into account a range of key factors/ competencies considered essential to the performance of the job, such as: • Quality of work • Responsibility • Accuracy • Attendance/ time-keeping • Comprehension ability • Job knowledge • Skills demonstrated through work • Organizing ability • Prioritizing ability • Concern for impact of actions • Service to customers/users • Quantity of work • Initiative • Speed of work • Commitment/ attitude to work • Development potential • Reliability • Cost control • Contributions to teamwork • Achievements of outputs • Self-development • On-the-job behaviour However, performance indicators consist of more than competencies, performance standards are also involved. Whilst competencies describe what needs to be done, performance standards explain how well something

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