Assignment 5: Financial Management

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Financial Management 1. Describe and evaluate a major corporation’s Website in these four areas: (1) product information, (2) corporation’s contact information, (3) customization of products for customers, and (4) customer information at purchase. Amazon.com is an e-commerce website has emerged as one of the top leaders in the e-business world. The originally purpose of the company was to start a website that sold books at discount prices (http://www.amazon.com/). Now, Amazon.com sells many different types of products to its customers. Amazon not only is a direct seller, but they allow third party companies and vendors to sell their new or used products on Amazon's site through an auction process (MarketWatch, 2006). Amazon is divided into two different business parts, which is business within North America and business internationally which includes Canada, France, Japan, Germany, and the United Kingdom (MarketWatch, 2006). Customers are able to find beauty supplies, clothing, jewelry, food, books, DVD’s, computers, furniture, toys, and almost anything else you might want to buy. For example, I am a very avid Amazon.com shopper. I purchase everything form clothes to nail polish, even my bed. Amazon allows customers to reach out and contact them at any time any day if they need assistance. The customer has the option of speaking with a customer service representative by email, phone or by chatting with a representative. If a customer wanted to reach an Amazon agent and they are in the United States or Canada, you can reach them at (800) 201-7575 or (866) 216-1072 (http://www.amazon.com/). Customers also have the option of logging into their account and clicking on the "contact us" link and it will direct the customer to the page that will allow them to choose on how they want to contact the company. A customer can also choose to put in their phone number in the

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