Assessment 1 Macville Case Study

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Group Cover Sheet Advanced Diploma of Information Technology Maintain IT Policy and Procedure Course Duration: Week1-Weeek 5 Subject Name:IT Business Analysis Assessment 1 Case Study Student No: Student Name: Contribution: 14991 Christanto Chandra 1,2,3 15381 Khalid Al-Hato 4,5 15020 Ngoc My HienTrang 6,7,8 Task 1 1. Introduction The vision statement clearly describes the dream or the future of the company that is to be the world’s most be well known coffeehouse and also to be the most appreciated and positively grab brand by all levels of people around the world. The company also focuses its vision to employee satisfactions, so that the employees will be happy. 2. Mission MacVille cafes serve competitively priced, high quality coffee and gourmet food in a safe and comfortable cafe-style environment. Our friendly, well-trained staff provides superior customer service. Vision MacVille aims to deliver our valued customers the very best cafe-going experience. In three years, the business will have established a presence across Queensland and NSW, with the opening of additional cafes. 3. Values * Customer-focus * Safety * Teamwork * Performance excellence. Strategic directions The strategic context in which MacVille will achieve its mission and vision is through * engaging with customers and customer research * developing and improving products and quality * expansion of operations across Queensland and NSW * creating a high-performing organisation. . Task 2 1. PEST analysis It consists of analysis of political, economic, social and technological environment of organization Political Tariff on import of espresso machines will be removed. Strong possibility of introduction to impose carbon tax on

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