Amy Thompson Unit 14 1.1 The person centred approach is keeping the individual present and actively participating in the types of care that they would wish to receive including when and how. It involves all aspects of that person including beliefs, dignity, rights, choice, privacy, respect and independence. 1.2 The person centred values must influence all aspects of social care work. It also give a further advantage to the care staff as they are more aware of the needs and types of care that are expected by the resident. For example if the resident doesn’t wish to be washed by a male member of staff this should influence all areas of that persons care.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
When a dilemma arises, my responsibility is to support individuals or their families to make informed choices. Even if I disagree with their decision, I can only give advice but can not force them. If an individual is willing to do something that involves some risk, I have to support people to make informed choices. Totally avoiding risks would limit individual’s choices and opportunities and it can lead to dependency and depression. I have to act in the person’s best interest but instead of encouraging them to avoid risks I have to support them and enable them to taking part in activities.
This helps to reduce the possibility of mistakes being made. It ensures appropriate care service delivery. It is important to communicate with your colleagues, so that all targets and outcomes are met. Effective communication is important so that yourself and the service user fully understand eachother. This includes using words, feedback, action, body language and gestures.
It encourages the individual to do as much for themselves as possible, it makes the most of the person’s strengths. It highlights the importance of communication, as carer’s we must communicate as much as possible, explaining what we are doing. It encourages us to share our day with the person. Person centred care planning helps the service user with
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Communication can make a person’s quality of life better, especially if they are in pain or distress, or to express feelings, wishes or desires. People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued. 1.2 Explain how communication affects relationships in an adult care setting: Good communication will enable me to build strong relationship based on trust. It is essential that the individuals I support trust me as I will be working closely with them sometimes providing personal care which can be a very intimate task. Effective communication can help promote and create a positive working environment.
1.2 It is important to work this way, by following codes of practice, as we need to ensure that we deliver best care/support, making sure, we do the correct things, in the correct way. We should as a professional, only do, or act, in a way, that we are competent to. Being responsible for vulnerable adults, we should recognize, that we are responsible for the welfare of these vulnerable people, and we have certain duties to carry out. We should never do something, that we know we cant, or not do things if it is unsafe e.g. using equipment.
One of the important ethical issues to check, is that you do not know the person, and that you are not connected in anyway that is inappropriate, this is called a dual relationship this may be unavoidable in small towns, we would also need to assess that that there are no sexual attractions, on this basis the therapist may decide they cannot work with the client, and may offer the client an alternative therapist. The prospect that this could happen must be explained to the client in the initial consultation, so you can build trust, and the client can feel that you are working in their best interests. It is also important to make sure that the power of the relationships formed between therapist and client is of an equal one, it is extremely valuable to empower your client, and not take the power. The only time a therapist should show authoritarian power is when using inductions which require this
It gives them choice which promotes dignity, respect and confidence. Talking to individuals about how they like things done. Updating care plans as people change what they want and need. Encouraging active participation builds self esteem and confidence, giving individuals choices. Letting them make decisions for themselves.