Make recommendations Performance objective Make recommendations to improve the performance of an operational plan. Assessment description This assessment requires learners to identify areas of non-performance in an operational plan and make recommendations to improve performance. Procedure 1. Using the information provided in Appendix 1 identify three areas of non-performance. 2. Develop recommendations to address these areas of non-performance. 3. Prepare an informal report that
BSBMGT502B – Element 3 – Assessment Providing appropriate feedback about performance All staff members in the customer service area should be provided feedback in relation to their efforts as evident in Customer Complaints Register between the dates of 5/11/2012 & 13/11/2012. Positive feedback This type of feedback reinforces good behaviour by describing how and why certain actions have resulted in a positive outcome. Often, people don’t know why they have done a good job. While a ‘pat on the
BSBMGT502B MANAGE PEOPLE ASSIGNMENT Activity 1 Workplace Policies and Procedures a. What are your organisation’s policies and procedures regarding counselling underperforming employees? The term counselling refers to the discussion and investigation of problems which affect an employee’s work performance or behaviour in an effort to discover answers to on-the-job problems. COUNSELLING POLICY 1. Counselling will offer support in ensuring employees reach the required standards
BSBMGT502B Manage people performance Assessment Workbook Student name: | Junming CHEN | Trainer name: | Peter Dawes | Qualification: | Diploma in Management | Group name: | DIM 15 | (Attach a coversheet to your assessment) Assessment activity 1 – SMART Goals Change the following statements to SMART goals. Make up any figures that you need to. a) Answer the telephone properly in a busy office. In attempt to improve the administration service and leave a better impression
This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. Evidence of the following is essential: * documented performance indicators and a critical description and analysis of performance management system from the workplace * techniques
DIPLOMA OF MANAGEMENT Unit Code: BSBMGT502B Unit Name: Manage People Performance (Online) Element Allocate work Performance Criteria 1.1. Consult relevant groups and individuals on work to be allocated and resources available 1.2. Develop work plans in accordance with operational plans 1.3. Allocate work in a way that is efficient, cost effective and outcome focussed 1.4. Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals 1.5. Develop and agree