Zara Case Study

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Introduction In today's highly competitive and global marketplace, the pressure on organizations to find new ways to create and deliver value to the customers grows even stronger. Market development combined with new sources of global competition has led to over-capacity in many industries. Putting an incredible pressure on price, as often is the critical competitive variable. This leads to the need of more effectiveness and efficiency inside a business. Due to these new arising market conditions companies are forced to be as innovative as possible at all business aspect including management, supply chain, product development and distribution. For Zara supply chain management became a sustainable business strategy. To manage the supply chain better, is to serve the customers more effectively and yet reduce the cost of providing that service. There has been a growing recognition that it is through this kind of management that it can be achieved a twin goal of cost reduction and service improvement. Inditex is a large fashion and design retailer that includes Pull & Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterque under its management. The dominant part of caught market by Inditex is for Zara established in 1975. While Zara’s original stores were in Spain, today it has stores throughout Europe, the Americas, the Middle East, and Asia. In fiscal 2012 Inditex reported total sales of € 15.9 Billion ($20.7 Billion); Zara represented 66% of total sales or €10.5 Billion ($13.6 Billion) with 120 stores world-wide. Zara has successfully proven itself as a leading company which is successful in positively providing service to their customers. It is the fashion icon which is serving industry since decades maintaining its customers satisfied. Zara’s management has taken decisions that were entrepreneurial comparing to other companies in

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