Different issues will occur that will keep Huffman from reaching higher goals. Huffman’s employees worked hard to keep pace and maintain a stable trend that has been set by Huffman’s competitors. Huffman is unsatisfied with overall results that his organization has not been able to rise above the competition, but to remain at the competition’s side. One issue facing Huffman is the company’s internal marketing culture. An organization is able to give each customer individual and unique attention, but it depends on the customer’s preference.
“New software programs and devices constantly enter the market to help business communication. On the other hand, new technology and helping employees and employers master it requires a huge capital investment.”( Locker & Kienzler 2008). Electronic tools like personal digital assistants (PDAs), wikis and teleconferences help to raise production and ways of communicating with customers. On the other hand, other professional business people realize that they are “weighed down” by the new electronic communication tools and the time it takes to discover the valuable use of these communication tools requires money, training and time. Email has become a chosen way of communicating to customers and other co-workers.
Knowing the internal and external factors as a manager can make the difference between success and failure of a business. Managers should be flexible when making decisions within an organization. The organization I have selected is my friend’s business, a local automotive shop. His shop is growing and business is very busy. Constant improvements are being made in all areas of his business in order to help it succeed.
Acquire or Develop Talent: engaging in an acquired talent strategy shifts the responsibility of employees to human resources department to all managers throughout the organization. The process of attracting and retaining profitable employees is well promoted in the organization so this really increases more competitive relation between firms. But if you refer to the book if the company wants to achieve a full acquisition strategy then Tanglewood is going to have to acquire new talent. This is obviously the best strategy for Tanglewood due to its evident looking at the case. They are some inconsistency in the management styles between the first set of stores and the more recently acquired stores.
Acquire or Develop Talent Tanglewood should acquire talent, because it wants to keep performance and customer service at high levels. In addition, while old stores under Tanglewood have the same basic look, the management styles and human resource can use some improvements. Acquire talent is very helpful for new stores, because employees would “hit the ground running” and be at the peak performance the moment they arrive. Hire Yourself or Outsource Personally, I think Tanglewood should hire itself. Outsourcing is more practical for small and medium companies.
Technology Risk Presentation Tammy Radcliffe XACC/210 • Limitations of Technology for E-Business System Technology is crucial in the daily operations of any business. Production of services is related to the technology used and it encourages an increase in productivity. Upgrades in technology gives an organization advantage to the competition. This could be cost effective to the organization compared to hiring new employees and paying high salaries in the long run. Technology has had several downfalls as well.
What specific strategies would you recommend, and how would you promote them at Premier? I think that the primary issue with work/life balance at Premier Publishing is the ability to have a more flexible work schedule and to work from home. Every former Cybooks employee that we have heard from has had the same concern. This gives them a negative image of Premier because they think that the company does not trust its employees. Premier needs to realize that by moving into the technology segment, they are acquiring a new breed of employees, how crave the ability to have creative freedom, which means that they need to be able to work at the times that are most suitable for them.
TRU is handled in a very different way than other companies making this company very easy to adapt to changes. Today’s market is constantly changing making it difficult for many companies to adapt properly to change. Firstly, the company has pursued a push system that allows store managers to adapt very well in customer relations and also monitor positive and negative feedback. This leads to a system that quickly response to any negative feedback. In my opinion by doing this TRU adapts very well to changes within their own system.
This includes acquiring and training brand new staff, locating unused facilities, installing phone and computer terminals, and building required links to the company’s computer system. The customer service function is not considered by employees to be a critical job function so companies routinely hire sub-par employees which lead to problems with constantly recruiting new employees and train them. A company can avoid this issue by giving the task to a supplier. The optimal suppliers have good recruiting skills to select right kinds of people, pay and benefit levels calculated to retain their existing staffs, and ongoing training programs designed to maintain the quality of their staffs. An important reason for using a customer service supplier is that the company is dealing directly with the customer through this function and must present the best possible face to the customer.
Role of Technology Paper Anthony Bando University of Phoenix BIS/318 Damien Edwards October 24, 2011 In today's business society, technology including hardware and software, is a critical role of all major businesses and corporations. Technology is essential in this current place in time to compete in the retail business. Technology can make the lives of a company easier as well as consumers who are willing to use it and save time and sometimes money. Technology can be in many different forms within an organization. Certain technologies enable customers and employees to communicate needs faster.