Care professionals may communicate formally and informally with colleagues and others working in partnership. Effective communication and interactions enable people to work more efficiently and to collaborate with and support each other in t...( 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role Being able to communicate effectively builds trust, respect, enhances learning and
Describe ways of supporting the individual to lead the assessment and planning process The purpose of person centred planning is to enable people to live the lives they want in their communities. It helps people work out what they want in their lives and make them feel stronger and more confident. Listening to the service user’s needs and requirements will help with the planning process. Consulting a person-centred planning facilitator can also help to support the process. 3.
It encourages the individual to do as much for themselves as possible, it makes the most of the person’s strengths. It highlights the importance of communication, as carer’s we must communicate as much as possible, explaining what we are doing. It encourages us to share our day with the person. Person centred care planning helps the service user with
It allows space for skills and knowledge within the care sector to be able to increase. By following your job description it will encourage clients to trust and respect you; it gives you a state of authority within the workplace. It is important that we follow the guidelines in which we are given because if
To support effective communication in my job I need to ensure that I communicate with people in a way that is most suitable for them. There are several different needs that people have in relation to communication. These are varied and depend on factors which are sensory ability, cultural background, language, self-confidence, level of learning ability or physical ability. It is very important that when communicating with people I do it at the correct level of understanding. Effective written and verbal communication and being able to use a variety of interpersonal techniques promotes strong working relationships which will then lead to a good quality care for my service users.
Training Standards and training are very important for the employees to maintain as these are the two things that are essential to ensure that the service is maintained at the necessary level to keep the customers happy. The main aim and goal of customer service is customer satisfaction. Customer satisfaction is a term generally used to measure a customer's perception of a company's products and services. How to set up a customer service programme? 1.
Respect for the role of families with regard to decisions about their children is inevitable. * Establishment of a working partnership between families and professionals; they work as a team and play equal roles. In contemporary FCP, professional expertise is valued owing to the knowledge and specialized skills that it contributes to the practice. Focus is directed on making families and their children understand the need to collaborate with professionals in improving the children’s learning and development. In order for FCP to be effective, professional familiarization with the family setting and activities is significant.
Characteristics that a role model possesses includes high moral values, confidence, who is hardworking, respectful, has an optimistic outlook on life and can find creative solutions to their problems in the workplace. To ensure that I acted as a role model for the employees I would supervise, I would make sure that I possess all the previously said qualities and use them to my advantage. I would always show a positive attitude, be enthusiastic and involved within the workplace, and always accept responsibility of my actions if any mistakes happen on my behalf. I would also understand myself; referring to my learning style, characteristics, behaviours, and learning preferences. I would also learn to understand others and to value diversity in the workplace.
Secondly, I need to be aware of my behaviour and its impact on others. I also need to project positive energy to the work environment and constantly provide encouragement to staff. To be a good role model means I have to be diplomatic and treat everyone the same; there can be no prejudices or preferences for people. It is important for me to respect people and their viewpoints, always listen to people and make people feel valued and lastly always act with integrity and professionalism. To be an effective leader requires certain traits that are either inherent to a person or can be learnt.
. To become an effective leader, I believe Communication and the Ability traits inspire the strongest Characteristics a leader should have a. As one of my traits to become an effective leader is a golden rule to treat your followers as you enjoy being treated. For my communication skills I like to stay close to the action by visiting members of the organization, talk to people, visit other offices and work sites, ask questions, and observe how the business is being handled. This will give me the ability to gain new insights into the work and find new opportunities for motivating my followers.