Wolfgang Keller Essay

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Wolfgang Keller at Königsbräu-Hellas A.E. (A) The overarching problems that come to the forefront at Königsbräu-Hellas A.E. stemfrom issues typical of young managers. Such problems can be categorized into two primaryareas: (a) performance management and (b) how to become an effective leader. To quote Jack(http://www.jwmi.com/what_leaders_do.html), “Leaders are made, not born.” Wolfgang Keller was a young leader, as is evidenced by his leadership style and hisbiological age. As such, earning the respect of his subordinates as well as his superiors posedsome challenges. Keller tended to be a micromanager who exhibited poor interpersonal skills.Keller has a propensity to enjoy making key decisions; achieving results; overcoming obstacles;and promoting innovation. Conversely, he does not enjoy spending time recognizing his teams’contributions; being empathetic or focusing on the emotional needs of his team; providing cleardirection; or dealing with team members who do not meet his standards. Keller exhibits positiveand negative attributes from the Dominance leadership style of the Everything DiSC®Management Profile (2008). Throughout the case, it becomes apparent that Wolfgang Keller, Managing Director, andDimitri Petrou, Commercial Department Director, fall short in certain areas of Jack Welch’sleadership model entitled, “What Leaders Do.”In the model, Welch contends that: Leaders relentlessly upgrade their team, using every encounter as an opportunity toevaluate, coach, and build self-confidence. Leaders make sure people not only see thevision, they live and breathe it. Leaders get into everyone's skin, exuding positive energyand optimism. Leaders establish trust with candor, transparency, and credit. Leaders havethe courage to make unpopular decisions and gut calls. Leaders probe and push with a curiosity that borders on skepticism, making sure their questions are
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