It also makes the public aware of the following points: 1. The patients, patients families and even the whistleblowers working in the nursing home have been let down by this care organisation. In the publics opinion especially the individuals who are using this service, to maintain a better and safer standard of life for them. 2. It makes this care sector appear untrustworthy in all aspects of the job they are meant to be doing.
These patients, many of whom were vulnerable and unable to convey their mistreatment to others outside of the hospital such as the Police, Social Services or the Care Quality Commission (CQC). One senior nurse reported his concerns to the Castlebeck View management then with the South Gloucestershire Adult Safeguarding Team and finally the CQC but his complaint was not taken up by any organization. Later the same nurse decided to highlight the ongoing abuse to the BBC who began an undercover investigation/exposé at the hospital using a reporter and hidden cameras to record the events. The undercover footage showed that the staff would often assault and even use chairs to restrain patients. One patient was repeatedly poked in the eyes.
Unsafe practices in Hillcroft nursing home in Slyne-with-Hest near Lancaster (May 2010 – September 2011): In report it states that nursing home staff neglected, emotionally and physically abused a persons with lack of capacity under The Mental Capacity Act 2000 because they would have no memory of the abuse and they couldn’t report it by themselves. There are few examples of how abuse happen: deliberately tipping resident out of wheelchair, striking, slapping, mocking and bullying resident, pelting residents with bean bags and balls at their heads “for entertainment as abusers felt bored”, laughing about residents. Failures to protect individuals: • Failure from staff team to provide care, treatment and support that meets people's needs.
Mr Bryan, a senior nurse, had alerted the care home’s management and the CQC on several occasions, but his concerns failed to be followed up. After considering a range of evidence, CQC inspectors found Castlebeck Care had failed to ensure That people living at Winterbourne View were adequately protected from risk, including the risks of unsafe practices by its own staff. It said: “There was a systemic failure to protect people or to investigate allegations of abuse. “The provider had failed in its legal duty to notify the Care Quality Commission of serious incidents including injuries to patients or occasions when they had gone missing.” It added that staff did not appear to understand the needs of the people in their care and said “some staff were too ready to use methods of restraint without considering alternatives”. The watchdog said the review began as soon as it found out Panorama had gathered evidence, including secret filming, to show the serious abuse of patients at the centre.
The documentary provided clear evidence of the bullying and mental and physical abuse of patients from members of staff at the hospital. Under investigation other failures arose such as patients staying too long and far away from their families/carers, a high rate of physical intervention and a clear management fail with no registered Manager in place, substandard recruitment processes and limited staff training. However, not only were there failures within the hospital, multiple agencies failed to pick up on key warning signs. There was nearly 150 separate incidents including A&E visits by patients, police attendance at the hospital and safeguarding concerns reported to the local council. The general point of view from the report is that there was a complete systematic failure within the establishment which was unacceptable and could have been picked up on earlier by outside agencies.
ASSIGNMENT 204 - TASK B – RESEARCH AND ACCOUNT IDENTIFY TWO REPORTS ON SERIOUS FAILURES TO PROTECT INDIVIDUALS ON ABUSE. WRITE AN ACCOUNT THAT DESCRIBES THE UNSAFE PRACTICES IN THE REVIEWS. REPORT 1 Concerns at Winterbourne View Hospital first came to light after a charge nurse raised the issues with the hospital in October 2010 and his allegations were passed on to the local authority, South Gloucestershire council, in its capacity as lead safeguarding agency and then relayed to the CQC in December 2010 but nothing was done. In May 2011 the BBC released undercover footage about the appalling way vulnerable residents at Winterbourne View Hospital were being treated, once the footage was released it came into light that the owners of Winterbourne View, health regulators, local health services and the police had failed to act upon increasing warning signs. On the 18TH June 2011 the CQC published its findings following an inspection of services provided at Winterbourne View.
Kim thought that since he was a doctor there he could get special treatment. Kim’s actions to the woman at the front start to make his ex-wife worry about his temper. With Kim’s reactions of him being impatient doesn’t really help him or Becky when he was in the room with Dr. Morgan. When he went to talk to Dr. Morgan he couldn’t control his temper “what the hell is it Dr. Morgan (Kim spat 56)”. Kim not thinking of his actions gets him into more trouble.
Task D Presentation of report The care staff of Winterbourne View unit, in Hambrook, near Bristol, has developed culture of abuse that prevailed despite tip-offs and repeated inspections. It’s been documented how staff pinned residents to the floor and forced one into the shower fully dressed and then outside until she shook from cold. Residents were slapped and taunted, and one was teased about a suicide attempt. Experts told the programme what they had seen amounted to "torture". The malpractice has been documented by an undercover cameraman and broadcast on the BBC's Panorama Avon and Somerset Police were criticised for not informing South Gloucestershire Adult Safeguarding of all their contacts with the hospital as after 29 calls and nine incidents over a period of nearly three years relating to Winterbourne View, and agreed a pattern should have been noticed.However, investigating officers had "overly relied on people perceived as professionals and experts in their field" at the hospital, for information David Behan, chief executive of the Care Quality Commission, said: "There is much for all the organisations involved with Winterbourne View to consider in Margaret Flynn's thorough and comprehensive report.
The thing that Hope was protecting Andy from was the voices in her head. She would hear the voices telling her that someone were going to take him or hurt him in some way. Hope had many problems because she did not have the parenting skills that she needed to take care of Andy. Hope needed people in her life to help her care for Andy and to tell her what she was doing right and what she was doing wrong. Social services should have removed Andy from her care because she could not care for him.
The supervisor misplaced the paperwork stating he completed treatment, but recalls that he did in fact complete training. After investigation by the Department of Human Services, the nursing home was found to be in violation of several regulations. The violations included failure to properly train personnel, failure to follow in a timely manner the procedures for an intoxicated employee, failure to have a licensed nurse on duty at the time of the incident, and failure to notify the next of kin or the physician. Zelda Rodebush had sued New Horizon with negligence in hiring practices and supervision of employees; and sued the aide for intentional infliction of physical injury. New Horizon’s defense was that the aide's action of slapping Rodebush was against the nursing home's policy and had not been suggested as a method of blocking the combativeness of an Alzheimer's patient.