Marian Richardson Unit 4222-246 (LD 202) Support person-centred thinking and planning Understand the principles and practice of person-centred thinking, planning and reviews Outcome1.1 Identify the beliefs and values on which person-centred thinking and planning is based. Person Centred Planning puts the ‘person’ at the centre of a planning process and shifts power to them. It provides an effective way to listen and respond to people. The approach encourages us to take direction from people by identifying their gifts, interests and desires. This makes it different from traditional approaches in assessment and individual planning.
In relation to your current business environment (or one that you are familiar with), identify at least two different types of information technology that may be used when completing work tasks. I use emails to communicate with suppliers and customers and a Smartbook till system which is used to book parties on the internet, I also use word processor to create documents. 2. What are the benefits to businesses (and others) of using information technology for doing work tasks? The benefits of IT for work tasks is the ease of communication, many attendees at a meeting may be invited quickly and in one go rather than individually calling each person.
Call forwarding allows calls to be directed to different offices and people for different reason, if no one answers or it’s a different department which is needed. Speed dial is a quick way to set someone’s number which you can easily call for example in needs of emergency. A group connection which is mostly for businesses connects the whole business in a conference call allowing employees to hear and speak together as a group. Voice mail: One common and frequently used feature on modern telephone systems are voice mail. If a person is unable to take a call or is already on the phone a voice mail allows the caller to record messages which can be accessed at your own convenience.
The collection of methods, practices, algorithms and methodologies are the components that an information system consists of. It transforms data into a specific type of information and knowledge that is deemed to be useful to all groups and individual users in different organizations and other existing groups. This method of structure or system can involve technologies, which are being properly organized to achieve its goals in a certain kind of organization. The most critical aspect of information system is information technologies, which are typically meant to make certain tasks easier and possible, especially those tasks that the human brain can no longer handle. For instance, the holding of some large account is information, doing or performing more than one calculation, and controlling processes that are happening all at the same time.
Unit 1: Communication in a Business Environment Introduction This unit is about developing the skills and knowledge of communication needed within a business environment. It explores the different methods of communicating with others, whether this be verbal or non-verbal, and how different methods of communication are used within a business. It also looks at how to use spoken language and body language appropriately, as in the tone of voice used when talking to a client on the phone or a smile when greeting visitors to the office. Lastly it looks at the language, content, structure and accuracy of information in written communications relevant to the role of Reception and Office Administrator within Crossroads Care South Central. 1 Understand the requirements of written and verbal business communications 1.1 Explain why different communication methods are used in the business environment There are various methods of communication that should be used within a business environment for it to run efficiently.
It would be a little more difficult to maintain personal relationships with customers on such a large scale as Total Facility operates. The other business selected for contrast and comparison is Sierra Group. Sierra Group is a large scale construction that has an add-on facility maintenance component. The services offered by Sierra Group’s facility maintenance division are comparable to IMS with the exception that Sierra Group offers voice and data services while IMS does not. Sierra Group also uses assigned dedicated project manager to coordinate customer request while IMS utilizes a single service center to handle all customer requests.
Business Communications - Homework Task There are various types of information that are both used by and created by organisations all of which have their own purpose such as informing employees of internal activities or stakeholders of developments within the organisation. You have been placed in charge of improving communication of a large company in the city of London and have been asked to study a competitor in order to facilitate this. Using one of the companies from the list below think about the types of information that they produce why they may produce it and where they will get the information from. It is important that you look at all aspects to get a whole view on the communications the business uses and why. Companies you may wish to consider: * BP * Thorpe Park * Ford
Type Explanation Examples Purpose Verbal • Verbal communication is face to face interaction with another person. This could also be done over the phone with an individual. • Meeting made by members of staff to discuss the agenda that were set & to share ideas. This could relate to Tesco’s as they may have targets to meet and in order to achieve them they may have to set agenda’s for them to be achieved • Telephone enquiries that are made from customers. This could relate to Tesco’s, as they are a big business, customers may phone to enquire about the opening hours of a certain store.
Role of Technology Paper Anthony Bando University of Phoenix BIS/318 Damien Edwards October 24, 2011 In today's business society, technology including hardware and software, is a critical role of all major businesses and corporations. Technology is essential in this current place in time to compete in the retail business. Technology can make the lives of a company easier as well as consumers who are willing to use it and save time and sometimes money. Technology can be in many different forms within an organization. Certain technologies enable customers and employees to communicate needs faster.
From the private interview to town hall meeting, we are building our personal power or personal fascination in the corporation so that every colleague knows this figure. To be a top manager, the conceptual and technical skills are essential, but we could not ignore the importance of human skills. In this simulation, we learnt the rudimentary of human skills in the corporation to lead, communicate, coordinate and control the behavior of other individuals. We also learnt that a high need for power is especially importance to a manager, to build the credibility in the corporation and hold a high power. We could do the decision like hold town hall meetings, build a coalition of support and clarify organizational value.