Whole Foods Case Solution

2074 Words9 Pages
1. From the case, what is Whole Food’s business model and overall strategy? What Whole Foods Will Do WHO ! Well-Educated, high income and heath conscious customers in urban locations WHAT ! High quality Organic and Natural products ! Limited set of conventional brands that met whole food standards ! Complete range of basic grocery products for the convenience of customers. ! Own Private Label Brands ! Prepared foods for lunch & dinner What Whole Foods Won’t Do - Low-income customers, rural locations, international expansions outside US & Canada - Non organic & natural foods - Discounted or low cost products - Premium Brands/Products that do no meet whole foods standards - Restaurants business as core focus HOW ! Core Philosophy & Values: Focussed on organic and natural products in line with its values to promote the well being of everyone on earth and the earth itself. ! Convenience & Choice: Located the stores near to its target customers offering convenience after conducting extensive market research. The stores carried 20,000 SKUs one of the largest in the industry. Empowered store managers to choose the products that meet customers’ needs through localisation. ! Customer Experience: Attracted customers with colourful displays and also sampling. Created unique customer experience with seating space for quick breaks. Consumers no longer felt grocery shopping boring. This enhanced experience also helped in word of mouth marketing. ! Acquisitions: Acquired smaller natural food outlets as well as competing chains that helped in not only expanding into new locations and markets but also gain complementary skills and valuable expertise. Whole Foods integration strategy helped in spreading the best practices across the stores. ! Industry Thought Leadership: Played a key role in challenging regular food safety standards and defining new standards while also educating
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