Whole Foods Case

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1. What are the chief elements of the strategy that Whole Foods Market is pursuing? The chief elements of the strategy that Whole Foods is pursuing include: Creating a differentiation-based advantage - Whole Foods attempts to distinguish themselves from the competition by focusing on selling high quality natural and organic products. They also promote sustainable agriculture and organic production. They also want to maintain a certain atmosphere for their customers while they shop so they have that great experience and want to come back, for instance natural displays and educational demonstrations. Developing expertise and resource strengths – Whole Foods ensures that team members were knowledgeable and enthusiastic about the products and they educated the customer as often as they could. Staff members are empowered to do whatever it takes to meet or exceed customer expectations. Whole Foods believes that keeping their employees happy will in turn lead to happy customers. To keep their passion for the company offers their employees flexible schedules, benefits and profit sharing, just to name a few. Focusing on serving special needs and tastes – Whole Foods sells natural and organic food products which represents a small percentage of the entire U.S. grocery store sales (less than 8%). This is a niche market that is growing rapidly. To expand their growth they felt this should be done via several small acquisitions in order to breakthrough those desirable markets they are after. 2. Do you think John Mackey has a good strategic vision for Whole Foods? Why or why not? What do you like/dislike about the company’s motto “Whole Foods, Whole People, Whole Planet?” Do the motto and the principles underlying it (Exhibit 1) really matter at this company or are they just nice words and cosmetic window dressing? Explain. I would agree that John Mackey

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