Affecting Change Paper Jenea M. Smith LDR 531 March 21, 2011 John Thompson Affecting Change Paper Leadership can be defined as the ability to encourage and persuade others to work towards achieving a goal. Leaders are individuals who are concerned with doing the right thing, and managers are individuals who are concerned with doing things right. Leaders of companies and organizations are often faced with challenges of motivating employees to adjust to cultural changes and organizational structural. In large companies or organizations, the efficiency of managers depends on the influence they have over their subordinates, as well as their peers and superiors. Smith and Falmouth is a mid-size tele-shopping and mail order network
Under this relationship, leaders identify the specific talents of each of their employees, motivate them and coach them towards utilizing their talents effectively. Leaders are also responsible for building trust between them and their subordinates. Leaders involve guiding a group of people toward achieving the best result in and a company. The leadership of a company mainly involves creating a vision for the company. It involves modeling the vision, forming teams, influencing them and aligning people to achieve the set goals.
Organizational cultures also can be created and maintained by the organizations managers, leaders or supervisors. Organizational culture is a common understanding shared among a group of individuals, and a certain type of behavioral patters within the organization that causes employees to interact in a certain manner with one another. Citigroup’s organizational culture has an effect on employee’s performance level, productivity, customer services, and behavior. The current organizational culture of Citigroup mainly has been determined by what has been working in the past for the organization to remain successful. With Citigroup’s organizational culture it has guided employees toward the behaviors and attitudes that have put the company at risk.
In addition, management controls the process as well as providing the path, rules, and resources to reach the companies goal (Kumle, 2006). Roles of Managers and Leaders Some say that the difference between a manager and being a leader is that management is career while leadership is a calling. Being a leader, one has to have a clearly defined convictions and most importantly, the courage of one’s convictions to see them manifest into reality (Kossoff, 2011). Effective leadership skills are developed and refined by time, experience, and a true desire to be more than just a manager, but a true leader. What roles do managers and leaders play in today’s environment?
Developing talent refers to the acquisition of employees who have the ability to acquire the skills, knowledge, and abilities of a job. Based on an overview of the organization’s current condition and a combination of factors derived from the mission statement, organizational structure, and cultures and values, I would recommend concentrating primarily on a talent development strategy versus an acquisition strategy. The following are statements are the grounds for this recommendation: Mission Statement * “We are committed as a company to providing maximum value to our customers, shareholders, and employees.” Organizational Structure * Employees at all levels of the corporation are encouraged to make suggestions regarding operations * A core workforce is viewed as essential for the organizational values and culture, described below, that Tanglewood seeks to develop and maintain. Organizational Culture and Values * From its inception, this company has emphasized employee participation and teams. * Efforts are made to involve employees in the decision process when possible.
This form of leadership allows individuals to take accountability of meeting the goals of the organization. Transformational leadership fosters open communication between company lines and throughout the organizational lines. Transformational leaders are visionary and can motivate employees to do what is right for the company, despite individual differences. Building trust with the teams of employees is crucial. Transformational leadership allows for the necessary changes in paradigms to occur within the
Managers of an organisation manage: themselves, people and relationships, policies and procedures, environments, financial and physical resources, information and technology, ideas, operations and processes. Leaders and managers demonstrate ethical behaviour when they: * match action to vision and espoused values * do what they say they will do * treat employees and society with respect * give as much as they receive As a leader, I am a model those behaviours, and to promote ethical workplace behaviours I should make clear expectations * lead by example * provide appropriate coaching, mentoring and
When you break down what a manager means to a business. The manager is so much more than just a manager, their the educator, planner, analyzer, resource and whatever else the company needs to move forward. Whether it’s Amazon, GE or the NBA a manager takes advantage of market inefficiencies or finds previously undiscovered niches. Managers that can take advantage of these findings take on the characteristics of entrepreneurs, however, they are not entrepreneurs because they work to redirect the inputs of existing companies rather than create new forms of product. According to Berri, D. J., Leeds, M. A., Leeds, E. M., & Mondello, M. (2009) Jack Welch, did not create any new financial services, but did transform GE’s focus from manufacturing to financial services at a time when manufacturing was declining.
Human Resource Management Aquanetta Littles HCS/341 September 5, 2013 Michael Taylor INTRODUCTION Human resource management (HRM/HR) is the complex art and science of governing the organization’s employees through a structured strategic approach. It encompasses managing the cooperative behavior and relationship between personnel and company. The department runs the administrative processes of an office, business, governmental organization, or institution. Originally, HR was division within the finance department, concerned with pay and benefits, however, as the function evolved companies realized its’ important to the organization. People are a business most valuable asset and keeping them satisfied, motivated, developed and retained is necessary if a company is to remain profitable (humanresources.about.com, n.d.).
This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).