When promoting effective communication you should ensure that you have all the information on how the individual prefers to communicate, and to be very aware of the environment, ensure there are no distractions, for you or the service user. Be sure you have enough time to listen as you do not want to appear to be rushing them as this may seem to them that you are not really interested in what they have to say, and this could affect their relationship with you and if they need to speak to someone they trust about an important issue they will have doubts about coming to you, which could
While a little amount of fear and lack of trust might be necessary, excess of these things is not good and prevents one from doing a lot of things including difficulty in communicating effectively. It is important that service users trust the service providers because the service user may not take the service providers advice with could be potentially dangerous or even life threatening. Some conditions, such as having a stroke, being depressed or having other mental health problems may affect an individual’s ability to communicate, because they affect the person’s
It is therefore important for the carers to be aware of the individuals preferred method of communication and also to support the individual to use their preferred method. Individuals have the right to communicate through their chosen method and their choice should be acknowledged and respected by supporting them. The individual’s right are particularly important when using specific communication methods and language because it’s their major way of communicating their needs and preferences. Communication is a basic human right. Without communication the individual is unable to realise or exercise their rights.
Without accurate information the project may have time and resources wasted on items that are not important and important aspects of the project may be forgotten. To gather information there must be good communication. Having open and organized forms of communication is important. Communication is the key to any successful project or plan. In order to achieve good communication it must be structured and have someone facilitate and direct the discussion.
Encourage communication Work with others Without the appropriate support the individual would be unable to express their needs or how they are feeling which can lead to both emotional and physical difficulties. By fully supporting individuals with specific communication needs you are able to support their rights 3. How the environment mite help or hinder communication It can be very frustrating if an individual struggles to communicated to other when thing happening around them In a noisy environment they may struggle to be heard In a busy environment the struggle to get someone attention It is important that you are attentive to your your individuals needs That you take time to listen and understand what the individual is trying to say 4. None based formal language system An individual may use none formal language because they may find to hard to make someone understand what they are trying to say. This may cause distress to the individual.
Failing to do so can cause the risk of confusion, misunderstanding or leave the individual with anxiety, frustration or bad feelings. 3.3 Explain how to overcome barriers to communication understanding and being aware of an individuals needs, wishes, beliefs, values and culture supporting individuals to communicate their needs avoid using jargon in written documents and when speaking ensuring communication aids are available and working properly show you are listening and interested 3.4 Describe strategies that can be used to clarify misunderstandings asking the individual for clarification presenting information in a clearer way/ another form - such as written, picture form or diagram. 4.2 Describe ways to maintain confidentiality in day to day communication keep written records safe not leaving written records in places where others may see them ensure confidential information is passed on only to others who have a right to it and who need to know password protecting electronic files do not leave computer screens on or let others use your password 4.4 Explain how
Task A) Ai Identify four different reasons why people communicate 1. People communicate in order to establish relationships with others. To share opinions and views, To be understood and try to understand others. Also to share emotions and ideas and to give encouragement. 2.
A boundary must then be set around the behaviour by communicating why the behaviour is inappropriate and informing the aggressor. Discussing the behaviour with the aggressor by telling them how it affects other people feel must be done. You must then identify and communicate consequences to the aggressor if the behaviour does not stop. Submissive Behaviour Submissive behaviour is when a person is shy from telling a person how they really feel and not seeking to achieve their needs, particularly when other people have conflicting needs. A submissive person usually fears upsetting others because they do not wish to hurt their feelings or fear them.
1.3 Explain how distress may affect the way an individual communicates. All individuals may react differently when feeling distressed. Some may become quiet, and not want to talk or make eye contact with you. Others may become angrier, and do all the talking in the conversation, and they may begin shouting. Individual’s self-esteem can be low, and their body language may be closed or negative, this can make communication difficult with an individual whom is distressed because you may not get any feed back from them, or you may not get a change to talk or be listened to to help them.
UNIT 501 1.3 Analyse the barriers and challenges to communication within own job role. In order for a manager to work and perform all the tasks required of him when carrying out his role then he needs to communicate with his staff in a way in which they can understand. It is important that we communicate in an open accurate and straightforward way this creates a good working relationship and a trustworthy environment. Where communication breaks down is when we encounter barriers in the work place it is important that as a manager I can overcome these barriers otherwise the flow of communication becomes ineffective. Barriers in communication can occur at any stage in the communication process, barriers may lead to the message becoming distorted